Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Senior Ovation Claims Advisor.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our team!

What you’ll do:

Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures

Responsible for the issuance of payments to vendors, customer and experts

Maintain the accuracy and integrity of data collected in Aviva systems

Analyze estimates, value of claims, negotiate, and settle claims accordingly

Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss

Communicate policy coverage and benefits to customers

Investigate and document cause of loss and quantum

Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers

Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property

Maintain relationships with internal and external partners involved in management of customer claims

Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required

Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity

Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.

Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events

Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

Maintain the accuracy and integrity of data collected in Aviva systems

Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures

Continuous improvement of customer experience/outcomes, indemnity and expense excellence

Measured demonstration of relevant Regulatory and Legislative compliance

What you’ll bring:

Minimum 4+ years of first party claims handling experience, including both personal auto and property claims

Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience

Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter

CIP or FCIP Industry designation or other relevant professional insurance qualification

University Degree or College Diploma or equivalent Property technical work experience

Superior technical competence in Personal insurance

Experience in handling VIP/high net worth, Private Client claims handling

Basic property claims scoping and estimating understanding/knowledge

Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively

Computer proficiency; Excel, Word, PowerPoint, Outlook

Superior analytical, problem-solving and decision-making skills

Bilingualism in a second language is considered an asset

Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset

What you’ll get

The salary band for this position ranges from $45,600 to $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.