We are excited to announce an opening for a High-Performance Computing Software Analyst on our Enterprise Applications team. This role involves a variety of responsibilities, primarily supporting our Research teams in utilizing our HPC environment. Key duties include onboarding researchers and optimizing their applications to leverage parallel processing. Strong skills in Docker, Bash, Python, and Matlab are preferred. MAJOR RESPONSIBILITIES & DUTIES: Provides technical support and troubleshooting for software applications, ensuring user issues are resolved promptly and effectively. + Provides timely and effective support to end users regarding how to use software features and resolve problems. + Creates and maintains documentation such as user guides, troubleshooting guides, and onboarding documents. + Conducts training sessions for users to help them understand and use software effectively. + Works closely with staff, developers, and other stakeholders to ensure software issues are addressed effectively. + Participates in establishing and maintaining development standards. + Coordinates activities with internal staff, software vendors, and other users to meet system objectives. + Participates in software and project testing to ensure new features or updates meet quality standards. + Remains up to date with new software use cases and technologies to enhance support capabilities. + Develops and maintains high customer satisfaction while working in partnership with vendors, cross-functional teams and management. KNOWLEDGE, SKILLS, AND ABILITIES: + Working knowledge of both Windows and Linux systems. + Experience with MathWorks MATLAB programming platform. + Working knowledge with Python programming language. + Strong understanding of version controls system, such as GitHub. + Strong technical writing capabilities. + Strong analytical skills. + Effective communication skills, both written and verbal. + Ability to prioritize and manage multiple tasks. + Strong interpersonal skills. REQUIRED QUALIFICATIONS: + Bachelor's degree in Computer Science, Information Technology, or equivalent combination of education and experience required. + Minimum of 5 years of experience with a background of providing excellent systems support required + Experience with creating bash scripts required. + Experience with MathWorks MATLAB programming platform required. + Experience with software testing and quality assurance processes required. + Ability to on-call to provide additional support and/or may require work to be performed outside of traditional business hours including early mornings, nights, weekends, and holidays required. PREFERRED QUALIFICATIONS: + Experience with both Windows and Linux operating systems preferred. + Technical certifications preferred. + Experience with parallel programming techniques preferred. + Experience with Docker container environments preferred. + Knowledge of High Performance Computing (Slurm) environment and concepts preferred. Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results . About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities . A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.