Meet the Team Cisco’s government and enterprise customers receive personalized reactive services from a dedicated team of engineers as part of the CNS Service Team (Classified Network Support). Being part of the Customer Experience organization (CX), Cisco CNS Germany provides an enhanced third level support to differentiate our service from standard technical services and support! The CNS team is expanding capabilities and as a new team member based out of Germany you will have the opportunity to work in a fun, challenging, diverse, and dynamic environment. Learning and sharing experiences is expected and part of the team’s growth and start up culture, while we continue to build the team and customized services. Your Impact You will drive customer satisfaction and take ownership for customer success. You identify, document, and resolve issues reported by our customers. You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data. Working directly with a team of highly experienced technical experts in multiple roles and technologies, as well as closely with business units and development teams in a global setting, you will be involved with proactive engagements and/or projects for a holistic customer service experience. Minimum requirements for this role In addition to your desire to work as a team member: * Proficient in German and English * You have a BS in a technical related field or equivalent related work experience * Previous experience in reactive support and troubleshooting complex problems. * Knowledge of common Cisco technologies, solutions and hardware platforms. * Understanding of IP/TCP networking and security concepts Preferred requirements for this role: * You can think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues. * You have excellent presentation and communication skills, to communicate effectively with customers. * You are willing to cover shifts during regular business hours, as well as on-call shifts for service impacting issues outside regular business hours. * Overall willingness to learn on the job and expand knowledge of implementing and supporting Cisco technologies and products as required. As we are expanding our capabilities, we are looking for experience with either Security or Enterprise Networking technologies: * Enterprise Networking experience covering some of the following: Cisco carrier-grade routers including CSR, ASR9K, NCS and IOS XR architecture, Fabric technologies (Overlay / Underlay / LISP / VXLAN / VNs / Nodes), Catalyst Center (DNAC) * Security experience covering Firepower (FMC, FTD, ASA), ISE and some of the following: VPN Technologies, Secure Email (ESA), Secure Web (WSA), SMA, Secure Endpoint (AMP), Secure Malware Analytics (ThreatGrid) Why Cisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.