Highways Liaison Manager

We are seeking someone dynamic who cares about customer experience to manage our highways liaison function, ensuring our key stakeholders and the residents of Lincolnshire are well-informed about our highways service.  

Specialism Marketing, Communications and Engagement Director Area Place Job Category Communications and Engagement General Location Lincoln Salary £41,511 - £45,718 Contract Type Permanent Appointment Type Full-time Closing Date 23/02/2025 Job Reference 23605 Documents 03784 Highways Liaison Manager JD.pdf
(PDF, 241.25kb) Job Information Pack 25.pdf
(PDF, 325.42kb) print this job Apply for this jobSend to a Friend About the role

As part of the Highways Client and Contract team, you'll:

Manage customer interface platforms such as Fix My Street to enable customers to report faults and stay informed on the progress of works. Leading on improvement projects through engaging with colleagues across the service to identify ways we can improve our processes and systems to support a better customer experience. Develop and implement a customer liaison strategy for highways with support from colleagues across the service. Develop and manage messaging and content provided through external platforms to customers. Ensure our customer service centre have up to date information to support customers who contact us in relation to the highways service. Enable self-service for stakeholders by ensuring relevant, up-to-date content in relation to the service is available on the website. Attend events and engage with stakeholders to promote the service and identify ways we can improve.

 

About the team

You will be joining a small friendly team that has the benefit of working with colleagues from across the Highways Service as well as with the management teams from our contractors.

We work in a hybrid way, dividing our time between working from Lancaster House in Lincoln, and working remotely. Occasional travel to other offices, depots and events may be required, so a valid driving licence and access to a vehicle are essential.

About You

We're looking for someone who excels in communication, both verbal and written, and diplomacy, tact, and political awareness will be critical.

If you have a passion for improving customer experience this is the role for you.  You will need to be organised and able to work independently as well as part of a team. Strong IT skills are essential, as you'll be using various software and tools.

Collaboration is key in our team, so we need someone who enjoys working with others, values diverse perspectives, and can contribute to a positive and productive work environment.

If you bring a blend of excellent communication, IT and collaboration skills and thrive in a team setting, we'd love to hear from you.

About Our Offer

Discover a career that comes with incredible benefits:

Competitive Salary that matches your skills and expertise Green Book Local Government Terms Top-Tier Pension Scheme with up to 24% employer contributions Generous benefits like salary sacrifice for cars via Tusker — Drive a better car through Salary Sacrifice, plus discounts on amazing products and services across top brands with our partner Pluxee: Employee Benefit, Reward, Recognition & Incentives Work-Life Balance with a Full -Time 37-hour work week, flexible hours, and hybrid options Generous leave allowance — minimum 25 days leave to start, plus bank holidays, with the chance to buy more Free Financial Wellbeing Advice to support your future.

Join us for a fulfilling career that offers so much more than just a job!

Further details can be found here: Rewards and benefits – Lincolnshire County Council

If this sounds like the role for you, then please read through the full Job Description, before clicking apply!  If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to  www.lincolnshire.gov.uk. 

Applications close at 23:59 on 23/02/2025 and interviews will be held W/C 03/03/2025.

For a confidential and informal discussion about the role please contact:

Jessica Brodrick via email jessica.brodrick@lincolnshire.gov.uk

PLEASE NOTE: It is imperative that your covering letter/personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Best of luck with your application

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

 

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.