309 College St.
                Asheville,                        NC 28801

Position Summary 

The Chief Maintenance Engineer is responsible for the maintenance of the hotel’s building and grounds and the operation of its equipment and mechanical/electrical systems. Additionally, this position is responsible for the overall safety and security of the hotel and its associates. 

Responsibilities 

Reviewing maintenance problems, complaints, and work orders to prioritize and schedule work assignments

Monitoring and inspecting assigned work

Troubleshooting, diagnosing, and repairing malfunctioning property systems and equipment, including electrical/mechanical

Inspecting property to identify potential and current needs

Planning and executing on-going appropriate maintenance programs

Estimating maintenance department expenditures for budget purposes and assisting with capital budget process

Soliciting bids from contractors, evaluating their proposals, and once contracted, ensuring work is completed to specifications

Coordinating with local health, safety, fire, and building inspectors to ensure compliance with all applicable code and regulations

Performing preventative maintenance assignments on a scheduled basis

Servicing the hotel’s pool, including adjusting chemicals and cleaning filters

Completing maintenance logs and updating all vendor/contractor files

Maintaining the building exterior if not serviced by a contractor (e.g. snow removal, lawn care, painting, lights, etc.)

Maintaining a passing score on the Quality Oil maintenance and security audit

Maintaining Hampton service and product standards

Maintaining and coordinating on-call schedule for maintenance department employees

Maintaining and updating Material Safety Data Sheets (MSDS)

Maintaining and monitoring overall hotel safety for its guests and associates

Purchasing and controlling inventory for maintenance department within budget guidelines

Completing work schedules for maintenance department employees in a timely and effective manner

Recruiting, selecting, and training a skilled and motivated work force

Listening and responding to guests’ requests and/or complaints

Coordinating and maintaining effective relations with other departments in the hotel to promote guest service

Is aware of all departments’ roles and responsibilities.  Coordinating with other departments on joint tasks as they relate to maintenance, particularly housekeeping and the front office.

Attending and participating in weekly staff meetings, ensuring all other departments are aware of hotel maintenance issues

Installing, maintaining, and repairing lounge/bar and restaurant equipment where applicable 

Requirements 

Prior maintenance experience is required 

Prior maintenance experience in a hospitality setting is preferred

Proven working experience and knowledge of proper maintenance processes, means, methods, and standards

Knowledge of basic maintenance skills, including but not limited to:  HVAC, water cutoffs, circuit breakers, hot water heaters, electronic door locks, mechanical, carpentry, landscaping, etc.

Strong initiative and work ethic

Punctual , reliable, and regular attendance

Strong attention to detail

Customer-service oriented

Strong multitasking and organizational skills

Ability to work in a fast-paced environment

Excellent communication skills – verbal and written

Excellent interpersonal skills

Excellent time and project management skills