Hilton Garden Inn Downtown Asheville 

309 College St. 

Asheville, NC 28801

Position Summary 

 A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied. 

Responsibilities  

Providing information to guests about hotel services, facilities, and other amenities Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.) Entering/changing reservations information on the computer Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts Informing housekeeping department about room status/availability Selling rooms to “walk in” customers Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members Operating hotel switchboard Cleaning the front desk area Maintaining daily logs Balancing shift work and cash drawers Stocking hotel store with products in an effective and attractive manner Knowledge of and ability to perform shuttle/van driver responsibilities as needed  

Requirements  

Prior front desk and/or customer service experience is preferred Customer-service oriented and excellent interpersonal skills Strong initiative and work ethic Punctual , reliable, and regular attendance Strong attention to detail Ability to work in a fast-paced environment Excellent communication skills – verbal and written Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways