SUMMARY

Maintains the confidentiality, security and integrity of medical records according to Rochester Regional Health policies along with State and Federal regulations. Duties include application of a variety of work methods, familiarity with department and the following of pertinent policies, practices, procedures and government regulations. Supports the daily operations of the practice by ensuring that patient needs are being met. Performs a variety of duties to include, but not limited to data entry, scanning, faxing, copying, mailing, phone calls, chart boxing, provided direction and training to team members as instructed by leadership. Assists in a customer service manner by interacting with patients, families/personal representatives and RRH Staff.

STATUS:  Full time          

LOCATION:  Riedman Campus      

DEPARTMENT: Health Information Management

        

ATTRIBUTES

1+ years of experience in Health Information Management, Customer Service relates industry or other Healthcare setting.Associates Degree in Health Information Management, Business, IT, or other healthcare related field, preferred.Release of Information Micro credential preferredProficiency in one or more of the following computer systems: Epic electronic medical record system, Cerner, Meditech, or other third party electronic medical record system. Proficiency in Microsoft Office - Word, Excel, Outlook, Teams and PowerPointExperience with Adobe Pro, Adobe Distiller, and Document Management systems preferred

RESPONSIBILITIES

Manages incoming calls while providing necessary information. Greeting patients and/or their personal representatives and providing directions as needed. Communication with external customers such as but not limited to Payers, physician offices and other department.
Faxing /Faxing Work Queues  Monitors fax-in work queues and/or machines for incoming documents.  Prints out any requests for information/forms for completion.  Appropriately distributes documents in a timely manner for review or completion. Sends appropriate information through outgoing faxes.

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.75 - $20.25

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.