Work where every moment matters. Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. *_Position Summary:_* The Health Information Management (HIM) Physician Practice Liaison is responsible for reviewing electronic medical records for physician/provider deficiencies based on guidelines mandated by Hartford HealthCare governing bodies, accreditation and regulatory agencies. This position communicates on a daily basis with physicians and other providers regarding the status of their incomplete medical records, monitoring and verifying physician record completion to assure that physicians and other providers complete their outstanding records appropriately. The HIM Physician Practice Liaison notifies physicians and other providers of pending records needing completion, identifying physician relinquishment for incomplete charts, and notifies appropriate Hartford HealthCare personnel and departments of physician relinquishments. *_Position Responsibilities:_* *Key Areas of Responsibility* *People Essential Functions:* · Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. · Assists medical staff and other intra-departmental staff with transcription inquiries in a timely manner. · Communicates with physicians and other providers for resolution of pending delinquencies and provides training and follow-up support to physicians and their staff, residents, and physicians’ assistants for the electronic information systems as appropriate. *Service Essential Functions:* · Assigns all physicians, advanced nurse practitioners, and allied health professional deficiencies via the computerized online deficiency system as needed. Maintains queues, such as missing dictated report and wrong patient encounters, and ensures proper reassignment of these dictations to the correct patient and encounter. · Generates physician notification letters according to specified policy and maintains the physician letter database. Places non-compliant physicians on relinquishment in accordance with accreditation/government agencies and Medical Staff rules and regulations. Provides reports of relinquished physicians and incomplete records to hospital departments. *Quality/Safety Essential Functions: * · Reviews electronic medical records for physician deficiencies based on guidelines mandated by Hartford HealthCare governing bodies, accreditation and regulatory agencies. Maintains all deficiency tracking queues as needed. · Reviews medical records to ensure the accuracy of the records analyzed. Makes changes or adjustments as necessary and checks physician completion record deficiencies prior to updating status of physician relinquishment. · Adheres to department standards for productivity, timeliness, and quality. · Monitors transcription pending queue and electronic health record (HER) queues to ensure that physicians’ dictations are placed in the appropriate patient’s medical record and/or transcription system. Research dictation errors with missing or incorrect information and correct as necessary. · Monitors dictation/transcription system to verify completion of records prior to placing physicians on relinquishment. Research missing documents as necessary. · Monitors records for physicians who have terminated or otherwise left Hartford HealthCare to assure that any outstanding records are completed or administratively closed as per department procedure. *Finance Essential Functions:* · Monitors bill holds. Ensures patients scheduled for surgery have the required history and physical (H&P) prior to their arrival for surgery so there are no delays in service. · Organizes time effectively and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. *Growth/Innovation Essential Functions:* · Engages with Transcription Vendor to learn new technology or application to provide better service for our customers. · Practices adaptability and flexibility in the face of changing demands. Generates and communicates new ideas and suggestions that will improve quality of service. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. This job description is not intended to be all-inclusive. The employee will perform other reasonably related business/job duties as assigned. Hartford Healthcare reserves the right to revise job duties and responsibilities as the need arises. *_Working Relationships:_* *This Job Reports To (Job Title):*Director of HIM Operations *_Requirements and Specifications:_* *Education* · Minimum: Associate’s degree in health information management or related field or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree · Preferred: Associate’s degree in health information management *Experience* · Minimum: Two years’ experience of hospital health information management experience to include analyzing medical records for physician record completion deficiencies. · Preferred: Experience with document imaging systems and dictation/transcription systems preferred. *Licensure, Certification, Registration* · Preferred: Registered Health Information Technician (RHIT) *Knowledge, Skills and Ability Requirements * · Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.** · Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially regarding activities impacting patient and employee safety and security.** · Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with customer service focus and application of positive language principles.** · Knowledge of all the components of a medical record.** · Proficient PC knowledge (including knowledge of MS Word and Excel) and ability to provide minor problem solving for users of relevant IT systems such as the electronic medical record.** · Excellent interpersonal and oral and written communication skills.** · Working knowledge of hospital governing bodies and accreditation/regulatory agencies requirements of physician record completion.** · Excellent organizational skills.** · Knowledge of state and federal privacy laws.** · Ability to work independently and be self-motivated.* * *_We take great care of careers._**__* With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is *your moment.* * * **Job:** **Administrative* **Organization:** **Hartford HealthCare Corp.* **Title:** *HIM Phys Practice Liaison / Health Info Mgmt* **Location:** *Connecticut-Farmington-9 Farm Springs Rd Farmington (10566)* **Requisition ID:** *24166239*