Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Health Information Management HIM Physician Practice Liaison is responsible for reviewing electronic medical records for physicianprovider deficiencies based on guidelines mandated by Hartford HealthCare governing bodies accreditation and regulatory agencies This position communicates on a daily basis with physicians and other providers regarding the status of their incomplete medical records monitoring and verifying physician record completion to assure that physicians and other providers complete their outstanding records appropriately The HIM Physician Practice Liaison notifies physicians and other providers of pending records needing completion identifying physician relinquishment for incomplete charts and notifies appropriate Hartford HealthCare personnel and departments of physician relinquishmentsPosition ResponsibilitiesKey Areas of ResponsibilityPeople Essential Functions middot Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational resultsmiddot Assists medical staff and other intra departmental staff with transcription inquiries in a timely mannermiddot Communicates with physicians and other providers for resolution of pending delinquencies and provides training and follow up support to physicians and their staff residents and physiciansrsquo assistants for the electronic information systems as appropriateService Essential Functions middot Assigns all physicians advanced nurse practitioners and allied health professional deficiencies via the computerized online deficiency system as needed Maintains queues such as missing dictated report and wrong patient encounters and ensures proper reassignment of these dictations to the correct patient and encountermiddot Generates physician notification letters according to specified policy and maintains the physician letter database Places non compliant physicians on relinquishment in accordance with accreditationgovernment agencies and Medical Staff rules and regulations Provides reports of relinquished physicians and incomplete records to hospital departmentsQualitySafety Essential Functions middot Reviews electronic medical records for physician deficiencies based on guidelines mandated by Hartford HealthCare governing bodies accreditation and regulatory agencies Maintains all deficiency tracking queues as neededmiddot Reviews medical records to ensure the accuracy of the records analyzed Makes changes or adjustments as necessary and checks physician completion record deficiencies prior to updating status of physician relinquishmentmiddot Adheres to department standards for productivity timeliness and qualitymiddot Monitors transcription pending queue and electronic health record HER queues to ensure that physiciansrsquo dictations are placed in the appropriate patientrsquos medical record andor transcription system Research dictation errors with missing or incorrect information and correct as necessarymiddot Monitors dictationtranscription system to verify completion of records prior to placing physicians on relinquishment Research missing documents as necessarymiddot Monitors records for physicians who have terminated or otherwise left Hartford HealthCare to assure that any outstanding records are completed or administratively closed as per department procedureFinance Essential Functionsmiddot Monitors bill holds Ensures patients scheduled for surgery have the required history and physical HP prior to their arrival for surgery so there are no delays in servicemiddot Organizes time effectively and sets priorities Utilizes time between heavy workloads efficiently and helps other team membersGrowthInnovation Essential Functionsmiddot Engages with Transcription Vendor to learn new technology or application to provide better service for our customersmiddot Practices adaptability and flexibility in the face of changing demands Generates and communicates new ideas and suggestions that will improve quality of service Seeks opportunities to expand learning beyond baseline competencies with a focus on continual developmentThis job description is not intended to be all inclusive The employee will perform other reasonably related businessjob duties as assigned Hartford Healthcare reserves the right to revise job duties and responsibilities as the need arisesWorking RelationshipsThis Job Reports To Job Title Director of HIM OperationsWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Health Information Management HIM Physician Practice Liaison is responsible for reviewing electronic medical records for physicianprovider deficiencies based on guidelines mandated by Hartford HealthCare governing bodies accreditation and regulatory agencies This position communicates on a daily basis with physicians and other providers regarding the status of their incomplete medical records monitoring and verifying physician record completion to assure that physicians and other providers complete their outstanding records appropriately The HIM Physician Practice Liaison notifies physicians and other providers of pending records needing completion identifying physician relinquishment for incomplete charts and notifies appropriate Hartford HealthCare personnel and departments of physician relinquishmentsPosition ResponsibilitiesKey Areas of ResponsibilityPeople Essential Functions middot Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational resultsmiddot Assists medical staff and other intra departmental staff with transcription inquiries in a timely mannermiddot Communicates with physicians and other providers for resolution of pending delinquencies and provides training and follow up support to physicians and their staff residents and physiciansrsquo assistants for the electronic information systems as appropriateService Essential Functions middot Assigns all physicians advanced nurse practitioners and allied health professional deficiencies via the computerized online deficiency system as needed Maintains queues such as missing dictated report and wrong patient encounters and ensures proper reassignment of these dictations to the correct patient and encountermiddot Generates physician notification letters according to specified policy and maintains the physician letter database Places non compliant physicians on relinquishment in accordance with accreditationgovernment agencies and Medical Staff rules and regulations Provides reports of relinquished physicians and incomplete records to hospital departmentsQualitySafety Essential Functions middot Reviews electronic medical records for physician deficiencies based on guidelines mandated by Hartford HealthCare governing bodies accreditation and regulatory agencies Maintains all deficiency tracking queues as neededmiddot Reviews medical records to ensure the accuracy of the records analyzed Makes changes or adjustments as necessary and checks physician completion record deficiencies prior to updating status of physician relinquishmentmiddot Adheres to department standards for productivity timeliness and qualitymiddot Monitors transcription pending queue and electronic health record HER queues to ensure that physiciansrsquo dictations are placed in the appropriate patientrsquos medical record andor transcription system Research dictation errors with missing or incorrect information and correct as necessarymiddot Monitors dictationtranscription system to verify completion of records prior to placing physicians on relinquishment Research missing documents as necessarymiddot Monitors records for physicians who have terminated or otherwise left Hartford HealthCare to assure that any outstanding records are completed or administratively closed as per department procedureFinance Essential Functionsmiddot Monitors bill holds Ensures patients scheduled for surgery have the required history and physical HP prior to their arrival for surgery so there are no delays in servicemiddot Organizes time effectively and sets priorities Utilizes time between heavy workloads efficiently and helps other team membersGrowthInnovation Essential Functionsmiddot Engages with Transcription Vendor to learn new technology or application to provide better service for our customersmiddot Practices adaptability and flexibility in the face of changing demands Generates and communicates new ideas and suggestions that will improve quality of service Seeks opportunities to expand learning beyond baseline competencies with a focus on continual developmentThis job description is not intended to be all inclusive The employee will perform other reasonably related businessjob duties as assigned Hartford Healthcare reserves the right to revise job duties and responsibilities as the need arisesWorking RelationshipsThis Job Reports To Job Title Director of HIM OperationsRequirements and SpecificationsEducationmiddot Minimum Associatersquos degree in health information management or related field or additional two years of experience in addition to the minimum experience requirements listed below required in lieu of degreemiddot Preferred Associatersquos degree in health information managementExperiencemiddot Minimum Two yearsrsquo experience of hospital health information management experience to include analyzing medical records for physician record completion deficiencies middot Preferred Experience with document imaging systems and dictationtranscription systems preferredLicensure Certification Registrationmiddot Preferred Registered Health Information Technician RHITKnowledge Skills and Ability Requirements middot Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on going skills competency assessments and performance evaluationsmiddot Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially regarding activities impacting patient and employee safety and securitymiddot Ability to effectively communicate with patients physicians family members and co workers in a manner consistent with customer service focus and application of positive language principlesmiddot Knowledge of all the components of a medical recordmiddot Proficient PC knowledge including knowledge of MS Word and Excel and ability to provide minor problem solving for users of relevant IT systems such as the electronic medical recordmiddot Excellent interpersonal and oral and written communication skillsmiddot Working knowledge of hospital governing bodies and accreditationregulatory agencies requirements of physician record completionmiddot Excellent organizational skillsmiddot Knowledge of state and federal privacy lawsmiddot Ability to work independently and be self motivatedWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentRequirements and SpecificationsEducationmiddot Minimum Associatersquos degree in health information management or related field or additional two years of experience in addition to the minimum experience requirements listed below required in lieu of degreemiddot Preferred Associatersquos degree in health information managementExperiencemiddot Minimum Two yearsrsquo experience of hospital health information management experience to include analyzing medical records for physician record completion deficiencies middot Preferred Experience with document imaging systems and dictationtranscription systems preferredLicensure Certification Registrationmiddot Preferred Registered Health Information Technician RHITKnowledge Skills and Ability Requirements middot Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on going skills competency assessments and performance evaluationsmiddot Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially regarding activities impacting patient and employee safety and securitymiddot Ability to effectively communicate with patients physicians family members and co workers in a manner consistent with customer service focus and application of positive language principlesmiddot Knowledge of all the components of a medical recordmiddot Proficient PC knowledge including knowledge of MS Word and Excel and ability to provide minor problem solving for users of relevant IT systems such as the electronic medical recordmiddot Excellent interpersonal and oral and written communication skillsmiddot Working knowledge of hospital governing bodies and accreditationregulatory agencies requirements of physician record completionmiddot Excellent organizational skillsmiddot Knowledge of state and federal privacy lawsmiddot Ability to work independently and be self motivatedWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment