Hire and Sales Assistant

Old Dalby, Melton Mowbray, UK

Position Overview

The Hire and Sales Assistant supports the Dry Hire, Sales, Theatre and Concert Touring sectors by helping with the administration of a Project. Additionally, they will manage our Hire Website, and sell ex-hire stock. The Hire and Sales Assistant reports to the Senior Manager Hire and Sales.

Key Job Responsibilities

· Assist the Hire or Sales team by adding a list of equipment to a Project

· Arrange transfers between depots utilising the equipment in our inventory

· Drive Results by selling ex-hire stock on eBay, and by other similar means

· See the Big Picture by arranging sub hires efficiently and effectively

· Book and arrange replacement equipment to be delivered to a client

· Book internal and external transport

· Keep the Hire website up to date, with new equipment, and removing old equipment

· Liaise with Asset Logistics when a Project/Job is ready to be printed

· Communicating effectively across all departments of the company

· Answering calls and either forwarding them to the appropriate department/person or taking a message

· Answering calls and dealing with the enquiry yourself when appropriate

· Do the Right Thing by following all safety practices and policies

· Greeting visitors and asking them to sign in and put on a high vis if applicable, as well as calling the colleague they have come to see to let them know of their visitor’s arrival

· Deliver World-Class Service to our external and internal customers

· Taking card payments for Hires and Sales

· Processing POs and soliciting quotes

· Continually recommend and/or initiate business process improvement opportunities around the purchasing processes

· Monitor the order-to-payment process, researching and correcting all PO or invoice related issues that hold up the invoice payment process

· Track and maintain the ordering and replenishment process and ensure completion of orders

· Support the Hire and Sales team during holiday/sickness cover in responding to customers and some small quotations

· Value People by promoting a collaborative, inclusive and mutually supportive environment

Competencies 

· Confident, friendly, calm, and approachable

· Excellent telephone manner

· Enthusiastic and self-motivated

· Well presented

· Articulate with great verbal and written communication skills

· You are used to working on multiple projects at once, and can prioritise

· Used to working to tight deadlines

· Excellent planning and time management skills

· Knowledge of standard packages such as Outlook/Word/Excel

· Ability to work in a team and on your own

· Previous experience within the industry is helpful