At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat, and cooling to customers and communities wherever they need it. We are hiring immediately for a Hire Coordination Specialist (Rental Coordinator)- a role that will help us to power progress for our customers.   

 

Why Aggreko? Here are some of the perks and rewards.   

Annual bonus program tied to company and individual performance  

No cost medical plan option available   

Paid training programs  

Career growth opportunities and tuition reimbursement   

Safety-focused culture    

   

What you’ll do:    

You will work out of the Pearland, TX or New Iberia, LA Service Center

After training (4-6 months) be able to work a flex schedule

Act as the principle point of contact for Aggreko’s customers throughout the rental process after the order is placed 

Manage all internal touchpoints during the lifecycle of the rental, collaborating with the sales and operations teams to ensure a successful customer experience 

Meet the expectations and requirements for customers; gets first-hand customer information, act with the customers in mind; establishes and maintain effective relationships with customers and gain their trust and respect 

Provide timely, appropriate, and useful information to others; determine the most effective method of communication 

Travel up to 25%.

  

 We’re experts, which means you’ll have the following skills and experience:   

Bachelor’s degree plus relevant experience in a business-to-business (B2B) environment, preferably within a fast -paced rental or logistics space, OR equivalent work experience.  

Proven customer focus with a strong sense of urgency for creative solutions  

Well organized and can meet deadlines, perform under pressure in a fast-paced work environment   

Strong analytical skill with an attention to detail and execution  

Excellent written and verbal skills  

Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs

We recruit the best talent. Apply now and help us keep the power on.    

 #LI-AJ1

Additional Job DescriptionAdditional Job Description

Purpose:
Positions holders are responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service.

In-person customer service such as planning schedules , product returns, Remote/virtual customer service via phone, email, online chat, or text such as escalated customer issue support, post-sales product support, field service dispatching, etc.Processing orders from customers and resolving complaints.Advising customers on product shortages, expected delivery dates, price changes, etc. •Acting as liaison between customers, production and distribution departments.Raising invoices, chasing payments and first line point of contact for issues with invoice payments (including cash recovery).

Accountability Level:
Experienced individual contributor (specialist operational/technical role, or experienced professional). Works independently, with limited supervision. Problems faced may be difficult but can be addressed within an established framework

Key Responsibilities:

Handle incoming customer calls to address equipment, service, or contract issues.Maintains and supports customer and supplier relationship(s).Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner.Make ad-hoc decisions in the best interests of the customer.  Well defined levels of autonomy will provide the framework to work within allowing for an excellent customer experience.  Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements.Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services. Has responsibility and ownership for all relevant customer queries.Deliver an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes.Ensure the accuracy and efficiency of contacts and customer / job data.Responsible for the Service administration teams supporting the hire process.To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process.Contracts management into Aggreko system.Issue accurate and timely the customer invoices on a daily, weekly and monthly basisCreation Clients into the system.

Typical Experience:
University Degree / Specialized Diploma

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Equity, diversity and inclusion at Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.