Job Description Job Overview:

As a Hire Desk Coordinator, you will be the first point of contact for customers, managing hire requests and coordinating equipment logistics. Your role is essential to ensure a smooth, efficient hire process while maintaining excellent customer service.

Key Responsibilities:Customer Service: Handle customer inquiries, providing quotations and advice on equipment hire.Order Processing: Accurately process orders, contracts, and delivery schedules in the system.Logistics Coordination: Work with the transport team to ensure timely and efficient delivery and collection of equipment.Stock Management: Track and manage equipment availability, ensuring optimal stock levels.Issue Resolution: Handle any issues or complaints in a professional manner, aiming for quick resolution.Administration: Maintain up-to-date records of contracts, invoices, and customer details.Communication: Liaise between customers, suppliers, and internal teams to coordinate logistics and ensure seamless service.Key Skills and Competencies:Excellent Communication: Both verbal and written, with strong customer service focus.Organisational Skills: Ability to manage multiple tasks and prioritise workload efficiently.Attention to Detail: Ensure accuracy in order processing and record keeping.Problem-Solving: Quick thinking and able to resolve customer issues efficiently.Teamwork: Collaborate effectively with other departments, particularly transport and sales.Requirements:Previous experience in a hire desk, customer service, or logistics role.Strong IT skills, including proficiency in MS Office and CRM systems.Knowledge of the plant hire or construction industry (preferred but not essential).Ability to work in a fast-paced, dynamic environment.

Benefits:

Competitive salaryPension schemeOpportunities for career development