Hire Team Administrator
Pertemps
Pertemps are currently recruiting for a ‘Hire Team Advisor’, to join the team of one of our long-standing, nationally recognised clients, Royal Mail, for their Fleet department in Chesterfield.
The successful candidate will be responsible for the administration, supplier, and customer service requirements within the Hire Team. They will be expected to perform the following range of tasks – adapt to change, co-ordinate with colleagues on opposite operating times to ensure all tasks are covered.
Main Duties:
Use resource data and own initiative to plan and book all vehicle hires for a variety of reasons using different processesPro-actively liaise with workshop and customers both for planning and ad-hoc urgent resource issuesControl booking platforms on a daily basis, meeting SLAs and KPIs on volumesSupply daily support and advice to workshop staff and management, highlighting any issues or concerns that may affect the operationEnsure all bookings are made within relevant timescales ensuring compliance throughout the fleetActive chasing to resolve unconfirmed and missed collectionsBeing responsible for all customer related vehicle updates, issues, and complaintsSuccessful Candidates:
Excellent understanding of all computer systemsAble to report and analyse on current and historical data through multiple platforms, specifically ExcelExcellent customer service skills and experienceExcellent communication skills both verbal and writtenAbility to adapt well to changeExcellent organisational, planning, and prioritising skillsPrevious experience in dealing with multiple IT systems/platforms and the ability to learn new systemsWorking Hours, Pay Rate and Other Information:
You will be required to work Monday to Friday, 8am until 4pm.
The hourly pay rate for this role is £12.98.
This position is being offered on an ongoing temporary basis. For the duration of the training period you will be required to attend the office full time, after this there will be a non-negotiable requirement to work from the office 3 days per week.
If you’re interested in the above, please apply today with your CV or alternatively give us a call on 0114 2425653 and ask to speak with Amy.
The successful candidate will be responsible for the administration, supplier, and customer service requirements within the Hire Team. They will be expected to perform the following range of tasks – adapt to change, co-ordinate with colleagues on opposite operating times to ensure all tasks are covered.
Main Duties:
Use resource data and own initiative to plan and book all vehicle hires for a variety of reasons using different processesPro-actively liaise with workshop and customers both for planning and ad-hoc urgent resource issuesControl booking platforms on a daily basis, meeting SLAs and KPIs on volumesSupply daily support and advice to workshop staff and management, highlighting any issues or concerns that may affect the operationEnsure all bookings are made within relevant timescales ensuring compliance throughout the fleetActive chasing to resolve unconfirmed and missed collectionsBeing responsible for all customer related vehicle updates, issues, and complaintsSuccessful Candidates:
Excellent understanding of all computer systemsAble to report and analyse on current and historical data through multiple platforms, specifically ExcelExcellent customer service skills and experienceExcellent communication skills both verbal and writtenAbility to adapt well to changeExcellent organisational, planning, and prioritising skillsPrevious experience in dealing with multiple IT systems/platforms and the ability to learn new systemsWorking Hours, Pay Rate and Other Information:
You will be required to work Monday to Friday, 8am until 4pm.
The hourly pay rate for this role is £12.98.
This position is being offered on an ongoing temporary basis. For the duration of the training period you will be required to attend the office full time, after this there will be a non-negotiable requirement to work from the office 3 days per week.
If you’re interested in the above, please apply today with your CV or alternatively give us a call on 0114 2425653 and ask to speak with Amy.
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