Our Opening and Your ResponsibilitiesCustomer inbound calls dispatch thru SFDC. Align with customers for Unplanned paid jobs for Field Service Engineer visit. Service Engineers planning & scheduling for unplanned service ordersManage intra-call status updates and escalation process with field managementShould have know-how of the geographic territory or have ability to learn geographic coverage and travel time for engineersMeasurement of Service Quality Parameters – Response Time (RT), Uptime, TAT (turnaround time), FTFR (First time First resolution) etc,Responsible for Customer Satisfaction / NPSAlign with Contract SLA & find solution to support customerFill Service Engineers' schedule for optimum utilizationTo manage Unplanned Service jobs by closely working with Field Service Technicians and alignment with customers.What You Need to SucceedDiploma, BSc in Instrumentation/Electronics/Electrical or BCom    Excellent Writing & Speaking SkillsGood Negotiator & experience of conflict managementBasic knowledge of Excel & PowerPoint.Overall and Specific Experience:  Freshers or upto 2 yrs Experience with SAP CRM/call management / SFDC experience preferred
Our Offer to You

One Team" that thrives on collaboration and innovationOpportunities to work with Global teamsAn open, fair and inclusive environment Multitude of learning and growth opportunitiesMedical insurance for you & your family, with access to Telemedicine applicationA brand name that is identified worldwide with precision, quality, and innovation.

About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.