Our Opening and Your ResponsibilitiesResponsibilities.Customer call handling & monitoring over email/phone & systemService Engineers planning & scheduling for unplanned service ordersRemote Technical assistance to customers for Unplanned services Manage intra-call status updates and escalation process with field managementShould be intelligent enough to understand the geographic territory Measurement of Service Quality Parameters – DT (downtime), TAT (turnaround time) FTFR (First time First resolution) etc.,Customer Satisfaction MeasurementTechnical Documentation & Data ManagementFill technicians' scheduleWhat You Need to SucceedQualification BE. / Diploma, BSc 
Instrumentation/Electronics/Electrical or graduates in BSc, BComExcellent Writing & Speaking SkillsGood Negotiator & experience of conflict managementBasic knowledge of Excel & PowerPointOur Offer to You

One Team" that thrives on collaboration and innovationOpportunities to work with Global teamsAn open, fair and inclusive environment Multitude of learning and growth opportunitiesMedical insurance for you & your family, with access to Telemedicine applicationA brand name that is identified worldwide with precision, quality, and innovation.

About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.