Location Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match. Job Description The Historical Tour Guides will assist with performing private and public tours of the Hotel . Through the enthusiastic and positive execution of each historical tour guide will grow and improve a guest’s visit through innovative entertainment and experiences that capture the true spirit of their destination, helping guests discover the soul of the local through a less scripted stay. They also will work in coordination on other projects as assigned with Events Leadership team, with a focus on designing experiences that embrace cultivate the entrepreneurial spirit along with adding value. Responsibilities Daily Responsibilities v Leads daily Historical Tours v Treats every day like an event, creating positively outrageous experiences for guests of all ages. v Executes “cruise ship-style” entertainment for both children and adults, taking place both outdoors and indoors, year round. v Follows departmental policies and procedures throughout the guest experience. v Ensures the guest’s experience flows smoothly, and all guests are provided an experience consistent with the quality standards and delivery promises. v Assists other departments as requested Administrative Responsibilities v Keeps excellent attendance records for activities they are responsible for. Marketing Responsibilities v Supports the Marketing Department and Activities Concierge Desk by knowing information pertaining to Events & Activities department Customer Service Responsibilities v Personally addresses any customer complaints or concerns, insures proper resolution is reached. v Communicates any event issues to the corporate customer service team including instructions as to how to resolve any complaints. Qualifications v Must have excellent interpersonal skills. v Must provide excellent service to internal and external customers. v Must have excellent oral and written communication skills. v Must be attentive to detail. v Must have the ability to adapt to unexpected situations. v Must be punctual and reliable. v Must be able to remain calm and portray a friendly demeanor in stressful situations. v Must be able willing to work in unfavorable weather conditions. v Must be able to lift up to 30lbs and pull and push up to 50lbs. v Must be available to work flexible hours, including evenings and weekends and holidays. Omni Hotels and Resorts is an equal opportunity employer. Job LocationsUS-NH-Bretton Woods Posted Date2 weeks ago(1/28/2025 10:26 AM) Requisition ID 2025-118958 # of Openings 1 Category (Portal Searching) Rooms Operations