Data Analyst

Salary:£26,010

Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all.

Job objectives and responsibilities

We are seeking a Residential Data Analyst to join our Contract Management & Performance Function, supporting the Residential function to achieve compliance with contractual, MOJ, Company, legislative, and relevant standards.

As a Residential Data Analyst, you will collate, analyse, and audit performance data information in a timely manner. You will make recommendations where non-compliance or opportunities are identified, track them to completion with the assigned employees, escalate any concerns, and support the development of detailed and effective action plans. You will provide administrative support for the Residential function to ensure compliance with contractual, MOJ, Company, and legislative requirements. Additionally, you will support the development and production of performance reports, ensuring all key information is accurately recorded and reported to relevant stakeholders.

You will assist in the development and monitoring of the Residential Self Audit process to ensure completion to the agreed action and timeframe in line with the contract. Administering version control systems, you will ensure that relevant information is processed and disseminated both accurately and on time. Identifying trends across the residential function and investigating the root causes to understand why a trend has formed will be part of your role. You will highlight these trends to management and support them when trends are successfully identified.

Contributing to a climate of innovation and continuous improvement, you will ensure all staff are focused on meeting contractual requirements, adding value, and delivering best practices. You will provide support and advice to residential managers to ensure quality standards are met in compliance with relevant legislation. Promoting commitment and compliance with Health & Safety and Environment standards and contractual requirements will be essential to ensure they are embedded across the contract.

You will proactively assist stakeholders within the residential function, responding to questions and action points highlighted within reports from the Independent Monitoring Board (IMB), His Majesty's Inspector of Prisons (HMIP), and the MOJ Contract Monitoring Team. Helping to build and maintain positive stakeholder relationships will be a key part of your role. Finally, you will prepare for and actively participate in preparing the Residential function of Millsike for external inspections.

Person Specification

The ideal candidate will have excellent attention to detail and be a clear communicator, both verbally and in written English of a high standard. They should possess intermediate to expert IT skills, particularly in Microsoft Word, Excel, and Outlook.

It is advantageous if the candidate has previous experience working in a secure environment, as well as experience in an audit or performance analyst role. Relevant experience in audit, compliance, and standards is also desirable.

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave:

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.

Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.