Job Summary:

Job Summary: 

Scanning in tickets and assisting with patron ingressTicket Sales, both over the phone and walk-up

Essential Functions: 

Scanning in tickets for patrons coming to the venueCash Handling; Bank Procedures and Check-out ProceduresMaintain superior customer service both in person and over the phonesAnswer phone with prompt and courteous attitudeGuest RelationsWill Call WindowRunning Ticket Program on Computer for SalesProcessing Opening and Closing PaperworkKnowledge of Talent and EntertainmentHave a positive attitudeKeep a clean, well-groomed appearance

Job Qualifications: 

           

Required:

TABC CertificationWorking Knowledge of Phone Handling, Cashiering, Customer ServiceEntry level knowledge of basic computer operation and Point of Sales systemsSkill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detailAbility to communicate, work well with others, work in a high-volume and sometimes stressful environmentAbility to type 30 wpmHigh School Diploma

Preferred:

Previous Ticketing experienceWorking knowledge of Windows based PC programs

Physical Demands/Working Environment:

Working environment is fast-paced.Position requires repetitive use of arms for answering busy phones and typing.Must be able to lift or move up to 25 lbs using proper lifting techniques

This job description is a summary of duties that you as a TeamMember are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As a TeamMember you should understand that a job description is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any TeamMember may be asked and expected to perform additional duties, responsibilities, or project with or without notice.