HSI Junior System Administrator    Description: HSI is excited about our continued growth and are seeking a Junior System Administrator to manage our server infrastructure. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DNS, DHCP, TCP-IP, PC hardware, user and group management, remote access and general network/information security. Candidates must also possess excellent interpersonal, verbal and written communication skills, documentation skills, and perform with minimal supervision.   Tasks and responsibilities include: + Troubleshoot and resolve complex hardware & software issues in a timely manner + Record all client inquiries in ticketing system; from initial call to incident resolution + Perform on-site troubleshooting of hardware, network, & software + Serve as point of escalation for helpdesk staff + Perform new software/hardware installations, configurations, and upgrades + Build and deploy workstation images using RMM software + Configure, maintain, & create workstation backups using backup tools + Install, Configure, & Support MS Office Products + Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices & WIFI + Perform audits of systems and hardware + Maintains the integrity and security of servers and systems + Configure and troubleshoot issues on Microsoft Surface devices + Diagnose and resolve issues with Google Apps for EDU + Use RMM software to diagnose issues and perform automation tasks + Assist customers in gaining access to various systems and servers + Ability to understand & articulate root cause on client issues + Work closely with the team to resolve or properly close aging tickets + Manage individual queue of tickets and respond, document, and close in a timely manner. + Ensure the highest level of customer satisfaction   Qualifications: + Excellent analytical abilities, project and time management skills, with ability to work on multiple projects simultaneously + Windows Server Operating Systems (2012 to 2019) + Active Directory management + Group Policy Management + Incident management and troubleshooting skills + Windows file shares and security administration + Windows 7 and 10 Desktop Operating Systems + Provides advice and training to end-users + Maintains current knowledge of relevant technologies as assigned + Excellent Customer Service Skills. + Microsoft 365 and Azure Experience + Clear understanding of networks, including LAN/WAN/VPN, routers, switches, servers + Experience with RMM software + Imaging software experience + Multifactor Authentication + Desktop-based hardware support experience with Windows 7 and Windows 10 systems + Knowledge and experience of troubleshooting and setup of computer hardware, network devices & peripherals + Networking Experience in troubleshooting connectivity issues, DHCP, DNS + Experience removing viruses/malware/spyware + Self-motivated with the ability to follow directions, complete time-sensitive tasks, and meet deadlines with minimal supervision in a fast-paced and high stress environment + Strong planning and organizational skills; with the ability to document processes and procedures + Excellent oral and written communication skills; including the ability to interact with people at various levels + Passionate about providing excellent customer service and follow-through to completion   Education, Experience, and Certifications: + 3+ years of providing desktop support with some in Level 2 or System Admin + Professional certifications (HDI-DST, MCSA, CompTIA A+) are a plus + Associate’s or Bachelor’s degree in Computer Science, IT, Engineering, Science or related field is a plus Powered by JazzHR