Home Care Scheduler & Customer Care Coordinator
Brightstar Care
BrightStar Care of Central Western Riverside County is searching for an energetic self-starting Home Care Scheduler and Customer Care Coordinator to join our award winning team. The Scheduler and Customer Care Coordinator is responsible for scheduling of home care clients and staff, managing all touch-points and client care standards, issue resolution, and handling inquiry calls. The ideal candidate would have prior scheduling and customer service experience, and possess an active CNA or MA license. Bilingual preferred. Benefits
Weekly pay with direct deposit
Full-time schedule - Monday - Friday 8:30am-5:00pm
Medical/Dental benefits available after 60 days
2 weeks of Paid Vacation available after 6 months
Cell phone reimbursement
Mileage reimbursement
Responsibilities
Must be able to process schedules for up to 125 clients and 1,800 service hours per week.
Support on-call phone coverage.
Supports maintenance of client/staff files and security.
Tracks client feedback regarding field staff performance and quality care standards.
Supports HR/Onboarding of Field Staff.
Answering office phones, including “on-call” phone after normal business hours
Other duties as assigned.
Requirements
At-least 2 years of scheduling and/or customer service management preferably in a healthcare setting
Proficient in Microsoft Office (Outlook, Work, Excel)
Superior time management and organizational skills
Ability to work well in a fast paced environment
Certified in CPR
Valid drivers license
Proof of auto insurance
Smart Phone with Data Service
Reliable transportation
Preferred Qualifications
Active CNA or MA License
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.
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