As an Operations Senior Specialist, you will perform a variety of roles within the Home Lending Operations space, all related to facilitating the transition of a loan to closure.

Responsibilities

Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondence Create and maintain loan files Work with the underwriting department Provide coverage for any of the support roles as dictated by absences or volume fluctuations Monitor and update various system records and credit website Communicate with external agents and internal colleagues to resolve issues and discrepancies Perform additional duties as assigned

 

Requirements

Prior customer service experience preferred High school diploma or equivalent preferred Possess strong attention to detail and excellent problem-solving skills Ability to work in a fast-paced environment Basic office and computer skills Excellent written and verbal communication skills Ability to work independently or as part of a team

 

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm Not enrolled in Performance Coaching

CORRECTIVE ACTION:

Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application. 

Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible.  Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.