Home Lending PH Strategic Initiatives – Vice President

Chase Home Lending Business

Drawing on a 200-year legacy of integrity, strength, and financial resources, Chase is dedicated to helping families achieve and sustain homeownership. Home Lending offers a range of services, including purchase and refinance home loans for both first-time and experienced homebuyers. Additionally, we assist customers in accessing the equity in their homes, service residential mortgage loans, and provide affordable housing solutions for those struggling with mortgage payments.

Home Lending services 3.7 million mortgages with combined balances exceeding $960 billion. To achieve this, our team includes loan originators, processors, underwriters, customer service specialists, and other banking professionals.

 

Strategic Initiatives Program Integration Team 

The Home Lending Philippines (HL PH) Strategic Initiatives team is part of the HL PH Business Management Group. This team collaborates with business owners, various lines of business, and partners to drive the planning, execution, integration, and adoption of high-impact strategic initiatives and programs. These efforts aim to optimize our business operations and achieve our strategic objectives.

The HL PH Strategic Initiatives team will establish the necessary infrastructure to effectively plan and deliver key strategic initiatives. It will serve as a centralized hub for program oversight, coordination, and support, thereby maximizing our effectiveness. The team plays a critical role as skilled communicators, strategic thinkers, and adept problem solvers. They lead teams to deliver successful project outcomes while effectively managing risks and constraints.

 

Responsibilities:

As a Senior Project Manager, you will be responsible for developing business plans, driving project planning and

execution, maintaining cross-departmental relationships, organizing and prioritizing critical issues, and gathering

necessary information to facilitate efficient decision-making. You must possess robust business and functional

acumen, along with extensive project management experience. Understanding the strategy and vision, you will

work across cross-functional teams to achieve organizational goals.

 

• Project planning, management and integration

Partners with business owners and partners to develop and document the business strategy and plans and leads projects, directing program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition, manages change requests  Develop and execute comprehensive project plans to achieve desired outcomes – including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs Support centralized tracking of project plans and consolidated end to end integrated view for all programs Keep project timeline, risks, dependencies and deliverables on track Implement common, consistent routines, resources and tools to track and report status of key programs Develop metrics, scorecard and dashboard reporting for tracking of key initiatives leveraging common frameworks Enforce use of consistent standards, methodologies and best practices to ensure consistency and efficiency across programs

 

Stakeholder management, communication and team leadership Identify and effectively communicate with key stakeholders throughout the project, understanding their needs and expectations Lead cross-functional project teams, fostering a collaborative work environment. Facilitate communication and collaboration across workstream members. Provide clear direction and support to team members Provide regular updates on project plans and progress. Prepare program updates for key forums, management updates and business reviews

 

Decisions, issue management and risk management Identify, assess and manage issues with appropriate escalation Support centralized tracking and reporting of key issues across programs Ensure decisions are brought forward to appropriate forums. Track key decisions and expected impacts / outcomes Leverage common tools to track, assess and mitigate risks associated with programs

 

Qualifications

• 6+ year program management and / or top tier consulting experience. Understanding of project management methodologies, tools and resources

• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions

• Excellent problem solving skills and ability to prioritize issues and analysis

• Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources

• Outstanding ability to communicate effectively and confidently, develop relationships at all levels of the organization and to work well in cross-functional teams

Experienced in executive status reporting and managing multiple projects/priorities. Ability to tailor communication of plans (i.e., high level vs detailed level) based on the audience

• Ability to identify and track project / program issues and drive their resolution

• Strong executive presence and meeting facilitation. Document and follow up on important actions and decisions from meetings

• Track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating leadership. Pro-active self-starter who can work with minimal supervision 

• Strong planning and organization skills, business writing and attention to detail, develop effective presentations

• Promote a flexible team environment that can handle changes with agility due to change in direction or conflicting priorities while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business 

• Advanced Word, Microsoft Excel and PowerPoint skills. Knowledge of Sharepoint and Jira

Preferred Qualifications 

• Experience setting up and working a part of a program management office 

• Knowledge of Sharepoint

• Management consulting or internal experience within Banking and Financial services, and/or mortgage banking/home lending industry preferred

• Promote a flexible team environment that can handle changes with agility while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business