Description

Come join our team! The Post Closing MERS Reviewer creates, tracks and resolves issues with the assignment process.  This role will be responsible for producing a quality work product that meets state guidelines within specified timeframes.  Attention to detail and quality is a must for this role.

Create assignments related to the Mortgage Electronics Registrations system (MERS)Identify missing loan documents and work effectively with both internal and external customers to resolve issues as necessaryAccurately complete all follow-up workTrack outstanding assignments.Reconcile daily and/ or monthly exceptions identified by MERS. Ensure all exceptions are complete within 30 days per MERS guidance.Conduct annual audits with third-party vendors.Perform time-sensitive routine and repetitive tasks requiring research and problem solving skills in a fast paced environment using multiple applicationsMeet department productivity standards and service level agreementsComplete other administrative duties related to departmental activities as assigned

Qualifications, Education, Certifications and/or Other Professional Credentials

Knowledge of mortgage documentationPrior loan processing experienceAssociates or Bachelor PreferredExperience working in the Financial Services industry preferredAble to multi-taskAttention to detailStrong organization skillsPositive and customer-focused mindsetStrong and Professional verbal and written communication skills with an ability to effectively communicate with internal and external partners to resolve issuesComputer proficiency with a good knowledge of Microsoft products (Excel, Word, Outlook)Self-starter who can carry out assignments to completion and work with minimal supervisionWillingness to learn new things and ability to adapt in a constantly changing environment High School diploma required

Hours & Work Schedule

Hours per Week: 40Work Schedule: Monday-Friday 8-5pm - Hybrid in Glen Allen, VA

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.