Description Come join our team! The Post Closing MERS Reviewer creates, tracks and resolves issues with the assignment process. This role will be responsible for producing a quality work product that meets state guidelines within specified timeframes. Attention to detail and quality is a must for this role. + Create assignments related to the Mortgage Electronics Registrations system (MERS) + Identify missing loan documents and work effectively with both internal and external customers to resolve issues as necessary + Accurately complete all follow-up work + Track outstanding assignments. + Reconcile daily and/ or monthly exceptions identified by MERS. + Ensure all exceptions are complete within 30 days per MERS guidance. + Conduct annual audits with third-party vendors. + Perform time-sensitive routine and repetitive tasks requiring research and problem solving skills in a fast paced environment using multiple applications + Meet department productivity standards and service level agreements + Complete other administrative duties related to departmental activities as assigned Qualifications, Education, Certifications and/or Other Professional Credentials + Knowledge of mortgage documentation + Prior loan processing experience + Associates or Bachelor Preferred + Experience working in the Financial Services industry preferred + Able to multi-task + Attention to detail + Strong organization skills + Positive and customer-focused mindset + Strong and Professional verbal and written communication skills with an ability to effectively communicate with internal and external partners to resolve issues + Computer proficiency with a good knowledge of Microsoft products (Excel, Word, Outlook) + Self-starter who can carry out assignments to completion and work with minimal supervision + Willingness to learn new things and ability to adapt in a constantly changing environment + High School diploma required Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday 8-5pm - Hybrid in Glen Allen, VA Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all applicants for employment and colleagues without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/14/2025