The Home Preservation Client Coordinator is responsible for the administration of most client-based aspects of HFHMM’s Critical Repair, Accessibility and Weatherization assistance programs offered to income-qualified homeowners. This includes client outreach, management of program inquiry database, application intake and approval, agreement creation, pre and post program support, and reporting on client survey data. This position will also assist with community development activities including strategic partnership building, community meetings and presentations, and resident engagement.

Key Responsibilities AdministrativeReview client applications to determine program eligibilityCreate and process homeowner agreements, completion packets, and other client communicationsProvide client outcome information to leadership and assist in determining economic impact of programsAnalyze and maintain data on client satisfaction surveys, reporting on trends and correlations accordinglyMaintain statistical information on applicants and homeownersUpdate Monday.com project scopes of work as neededRespond to all program inquiries via phone, email, and mailAssist with some government and private foundation grant reporting
Family ServicesBuild trust and rapport with clients and support them through the preservation processOrient prospective clients into programConduct client surveys
OutreachPromote Critical Repair, Accessibility and Weatherization programs to clients throughout service areaCreate partnerships that help promote programs and serve client needsAttend community events to promote HFHMM’s client services to the community
Qualifications:2-5 years of professional work experience. Preferred areas: nonprofit, housing and/or social servicesPrevious construction / repair / weatherization experience preferred, willingness to learn on the job is requiredSpanish or other language fluency highly preferredValid driver’s license and access to a reliable vehicleExcellent verbal communications, writing and interpersonal skillsGood customer service skills and ability to work with volunteersStrong administrative skills including attention to detail, planning, coordination, and the prioritization and handling of multiple client files efficiently and effectivelyAptitude for working independently and as part of a teamAbility to work with individuals of diverse ages, races, ethnicities, faiths, abilities, and income levelsAbility to work flexible days and hours, some Saturdays and evenings will be requiredProficient in Microsoft Excel, Word, and OutlookDedicated to the mission of home preservation
Please email a resume/cv to:

Chyna Diaz, Home Preservation Program Manager
[email protected]

ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THE ROLE.
#LI-aff