Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. 

The Telecare programs operate under contract with the Stanislaus County Department of Mental Health and are funded by the Mental Health Services Act (MHSA) and Stanislaus County Behavioral Health and Recovery Services (BHRS). There are three levels of care including Assertive Community Treatment (ACT), Intensive Community Supports (ICS), and Wellness. These levels of care provide specialty mental health services to a mix of populations including adults 25+ individuals. Some individuals are experiencing co-occurring disorders, are uninsured or underinsured, and are persons representing underserved groups in Stanislaus County. Treatment provided is client-centered and will meet the clients where their needs are which can include in the field. 

Shifts Available: 

Full Time; DAYS 8:00 am - 5:00 pm; Monday - Friday (Sign On Bonus:  $500) 

Part Time .6; DAYS 8:00 am - 5:00 pm; Days vary as needed

Part Time .5; DAYS 8:00 am - 5:00 pm; Monday - Friday

Short Hour .4; DAYS 8:00 am - 5:00 pm; Days vary as needed

Expected starting wage range is $22.17 - $27.08.  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements. 

Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift).  Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

POSITION SUMMARY
The Homeless Case Manager provides or ensures the provision of services needed and wanted by members served in the most appropriate environment of members served choice on a regular and emergency basis.

ESSENTIAL FUNCTIONS
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Provides safe, effective, efficient, culturally competent, and consumer centered implementation of direct care in accordance with established policies, procedures, and standards of care
• Establishes and maintains a therapeutic relationship with members served
• Performs psychosocial assessments and interviews with potential and current members served
• Assists in development of and ensures compliance with policies and procedures
• Performs service coordination functions of assessing, planning, linking, monitoring, and advocating for members served to ensure success in living in community
• Performs intensive field services as required to homeless sites, homes of members served, hospital emergency room(s), and other settings
• Participates in planning and implementation of treatment plans for members served, with emphasis on housing and mental health needs
• Ensures documentation of all services in accordance with standards
• Transports members served, as needed
• Responds to crisis situations on rotation basis 24-hours a day, seven days a week
• Assures that members served know and understand their legal status and rights; tracks legal status on all members served
• Provides individual and group education and training
• Reviews and implements members served treatment/service plans as directed
• Actively participates in multidisciplinary team meetings and service planning meetings as necessary
• Accepts risks inherent in working in the community
• Observes, records, and reports members served social, ADL, substance abuse, vocational, and psychiatric behavior per rehab option guidelines
• Completes the service plan, including assessing educational, substance abuse, and vocational needs of members served
• Demonstrates knowledge and proper use of equipment and supplies, including:
o Actively participating in maintaining the inventory and ordering of equipment and supplies
o Monitoring the upkeep and safety of equipment and supplies
• Promotes and assists members served in developing self-help skills
• Utilizes good judgment
• Demonstrates responsibility and willingness to take direction
• Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

Position requires transporting Members in own personal vehicle and program van (acceptable driving record and vehicle inspection for safety).  Position requires driving for company business such as trainings, offsite meetings, etc.

QUALIFICATIONS
Required:
• BS/BA in social work or allied health profession and one (1) year experience in a mental health setting; or AA in social work, psychology or health care and three (3) years’ experience in a mental health setting or community outreach program
• Knowledge of process of mental illness
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred:
• Direct vocational/substance abuse experience in the community
• Specialized knowledge/experience in vocational, housing, or dual diagnosis services
• Bilingual abilities

PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to reach, push, pull and lift and carry items weighing 50 pounds or less as well as to frequently bend, squat, kneel, reach, twist and to do simple and power grasping. The position requires manual deviation, repetition and dexterity and to constantly sit and stand.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.