K. Hovnanian is celebrating 60 years of quality and leadership in the home building and community development industry. Do you want to play a large role in those every day decisions that help build dream homes? It’s the homes where people will raise their child, form their most important memories, plot the course for their future, spend quality time with their grandchildren or enjoy quiet times reflecting on a life full of accomplishments. Over 300,000 families have put their dreams in our hands, and you can as well.
The Multifaceted Role: This position wears many hats: auditing invoices and spreadsheets for accuracy, providing tools and reports to our field team, taking on some of their responsibilities so they can have time to provide better customer service, filtering frustrated homeowner calls, supporting the Director of Homeowner Services, she needs your help with a project now….your response is “is that all?”. Your routine is a delightful mix of structure and wildfire—50% predictable, 50% unpredictable. You’re a phone etiquette wizard, a software-loving explorer and can learn the most platforms in record time. You type as fast as you think, and you are an organizational maestro. Deadlines? You’ve got them covered. No reminders needed; you’re the exception-free rule!
As the Gold Key/HOS Coordinator, you will coordinate the entire process of repair work with our Homeowner Service Team. You will receive requests for service or information from homeowners via phone, email or other written communication and input these requests into our Homeowner Service software system. In addition, you will schedule evaluation appointments with homeowners and Homeowner Service Managers, assign service requests, generate Homeowner Service reports and maintain/update information in our Homeowner Service software system.
Problem-Solving Superhero: Identifying problem-solving talents is essential for success in your role. Are you the Sherlock Holmes of office mysteries? Finding problems, devising solutions, and patching holes. To join our team in this role, you must have a background in warranty services, construction, property management, customer service experience, hotel management, service provider, account coordinator, client relations, service advisor. Emotional intelligence including the ability to remain constant when faced with challenging situations required. Strong auditing and problem solving skills required. Ability to remain organized while shifting between various projects and responsibility required. Computer proficiency is essential with experience utilizing MS Outlook, Word and Basic Excel, a must. PowerPoint a plus.
The fast pace and ever-changing environment doesn’t faze you; they fuel your passion. Challenging situations? You welcome them with open arms. Your emotional intelligence is your compass, guiding you through corporate storms. When others panic, you say, “Bring it on”. You’re the unsung hero who keeps the ship afloat.
K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support and extensive benefits—including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan.
Search Firms Please Read Carefully:
K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at K. Hovnanian via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of K. Hovnanian. No fee will be paid in the event the candidate is hired by K. Hovnanian as a result of the referral or through other means.