Position Summary 

The Assistant General Manager is responsible for providing leadership throughout all divisions of the hotel.   The AGM is the “Master Recruiter” of the property and leads all efforts in recruitment, hiring, and training.  The AGM is considered the “coach” of the property and must be able to motivate and inspire team members to provide outstanding guest services. 

Responsibilities 

Recruiting and Human Resources Management

Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments; providing orientation for all new employees.

Monitoring and effectively forecasting hotel’s employee staffing needs

Adhering to all recruitment and hiring guidelines

Completing work schedules for front office department staff in a timely and effective manner

Reviewing and approving employees’ timecards

Enforcing and leading all training and development efforts throughout the hotel

Embracing, enforcing, and promoting the QTR culture to all departments and employees

Embracing and demonstrating the core ideology daily

Maintaining a positive work environment.  Treating employees fairly, consistently, and with respect.   Recognizing and rewarding excellent performance.  Encouraging and promoting teamwork.  Setting a positive example for all subordinates.

Conducting and/or participating in regular employee meetings

Effectively delegating projects and duties as needed 

Hotel Operations

Knowledge of and ability to complete all hotel reports

Has a basic operational knowledge of all departments

Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly

Has a strong knowledge of brand standards and programs

Making sound decisions and identifying problems and offering solutions

Demonstrating knowledge of O&R and brand success plans

Ensuring the follow through of O&R

Maintaining daily processes and checklists

Understanding and completing all month end requirements

Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand

Budget/Financial Management

Operating efficiently under budgetary guidelines

Producing financial reports accurately and on a timely basis as needed

Monitoring and ensuring all cash control procedures are in place

Customer Service

Is committed to making every guest happy.  Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property

Providing information to guests about hotel policies, services, and amenities

Responding to requests from guests for assistance and information about the local area (e.g.  directions, restaurants, attractions, etc.)

Community Relations

Maintaining active involvement in community and industry organizations

Participating in community activities, employee activities, and guest events

Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce

Accounts Receivable and Accounts Payable

Completing all accounting procedures for the property

Managing A/R and A/P appropriately

Organizing all payables in a timely and effective manner

Requirements

Prior supervisory experience is required – prior hospitality experience is strongly preferred

Prior training, recruiting, and onboarding experience is preferred

Strong initiative and work ethic

Punctual , reliable, and regular attendance

Strong attention to detail

Customer-service oriented

Strong multitasking and organizational skills

Ability to work in a fast-paced environment

Excellent communication skills – verbal and written

Excellent interpersonal skills and relationship building skills

Excellent time and project management skills