Homewood Suites 
1775 North Brown Rd.
Lawrenceville, GA 30043 

Position Summary 

A Security Officer is responsible for ensuring the safety of guests and team members and maintaining public order within the hotel, to include public areas and grounds; this is in the hotel’s continuing effort to deliver outstanding guest service. This position will notify law enforcement when necessary to assist in maintaining order.

Responsibilities    

Monitoring all areas of hotel to include hallways, public areas, stairwells, lobby, patio areas, and lounge; watching for suspicious persons and monitor noise levels.    Continuously patrolling guest room floors, heart of house, parking lot, and lounge     Checking all doors and stairwells to make sure the locks are secure     Maintaining order by directing and escorting unruly patrons from the property to taxis, friends, etc. for transport out of the building    Ensuring fitness center, guest laundry, and pool hours are observed by guests     Enforcing hotel curfew    Reporting any accidents that occur on shift and filling out appropriate Incident Report     Providing information to guests about hotel policies, services, and amenities     Responding to requests from guests for assistance and information about the local area (e.g. directions, attractions, plunging toilets, delivery of linen, etc.)    Listening and responding to guests’ request and complaints    Operating hotel switchboard as necessary    Maintaining daily logs    Assisting both arriving and departing guests with their luggage    Delivering special request items such as cribs to guest rooms as needed     Picking up trash from parking lot and garden areas as needed    Assisting with meeting room set up/breakdown and maintenance as needed    Driving guests to/from local destinations in a company vehicle    Driving company vehicle for company related business errands    

 
Requirements   

Prior experience in security or related field is preferred      Competent in conflict and crisis management     Excellent decision making skills    Strong initiative and work ethic      Punctual, reliable, and regular attendance    Strong attention to detail   Customer-service oriented     Ability to work in a fast-paced environment    Excellent interpersonal skills    Valid driver’s license and Department of Motor Vehicles Report (if applicable)     Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle