About us

When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

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We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

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At DHL Supply Chain (DSC) Australia there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

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Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

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DSC is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. DSC will support flexible working arrangements that are tailored to the individual role requirements

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DHL Supply Chain Australia is a Great Place To Work certified.

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Please Note DHL Internal applications close on 06/02/2025

Your role and responsibilities

As a Customer Service Representative at DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally.

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Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology.

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\n\n\n\nCustomer support via phone and email\nActioning customer queries\nDaily/Weekly/Monthly KPI reporting\nManage service relationships\nEnsuring quality & service standards are met\nGeneral Administration duties\n\n\nWhat you will bring to the role\n\n\nPrevious transport customer service experience (phone and email)\nStrong customer service skills\nProven experience in providing solutions to escalations\nExcellent knowledge of Microsoft Office applications\nDemonstrated ability to multi task\n\n\n