Summary At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. Responsibilities Receives, investigates, and responds to field agency personnel concerning the status of payment and processing of facility invoices. Verifies accuracy of invoices prior to processing and submission to Accounts Payable for payment. Researches and problem solves variances between invoicing and HCHB (including patient liabilities, authorized dates of service, room and board daily rates, etc.). Receives, investigates, and responds to Accounts Payable personnel concerning the submission of reviewed invoices for payments. Timely and accurately completes HCHB workflow related to room and board and facility invoicing. Accurately compiles short pay letters describing discrepancies on invoicing to invoicing facility. Routinely requests/investigates facility room and board rates for accuracy in HCHB. Tracks and monitors facility invoicing to ensure payment is being processed. Timely works and completes field agency personnel emails to adhere to department requirements. Before submitting invoices for payment reviews for accuracy and completion: insurance verification, insurance authorization, levels of care, facility location, room and board rates, patient liabilities, etc. Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner. Problem solves independently before referring issues to a Supervisor/Manager for resolution. Performs similar, comparable, or related duties as may be required or assigned. Education and Experience Formal Education: High School Diploma or equivalent Experience: 1 year License, Registration, and / or Certification Requirement: No Medical billing/collections experience required. Clerical or business office experience requried. Accounting/Accounts Payable experience required. Hospice billing/collection experience desired. Excellent oral and written communication skills. Excellent organizational and analytical skills. Accurate data entry skills. Basic PC skills including PC based applications (MS Word, Excel). Mathematical aptitude. Detail oriented. Medical terminology knowledge.