Are you an experienced leader ready to make a difference? Join us at St. Catharines Animal Hospital in the beautiful Niagara region of Ontario!

The Opportunity

As the Hospital Manager at St. Catharines Animal Hospital, your role will be an integral member of the veterinary hospital leadership team. You will partner with the Managing DVM to run a smooth and profitable operation by driving revenue and managing costs, while creating a positive hospital culture that thrives on high-quality patient care and top-notch customer service. You bridge the gap between day-to-day hospital operations and NVA Canada. Reporting to the Manager of Regional Operations, you’ll own the daily operations of the hospital by providing exceptional people management, smooth operations, strategic planning & financials, and exceptional client services. This full-time position requires occasional Saturdays and allows the opportunity to work from home one day per week.

What you will do:

Actively manage team performance by setting clear goals and fostering a high-performing team to ensure exceptional patient care.Provide coaching and development to team members ensuring they have the necessary skills to provide exceptional service to patients.Resolve client issues and escalations quickly and oversee client follow-up communications and procedures, including reminders and callbacks.Partner with Managing DVM to address staffing needs, including hiring, training, reviewing, and performance management of team members.Take ownership of hospital operations such as creating and maintaining hospital policy, including CVO/Controlled Substances and Health and Safety compliance; monitoring computer systems to resolve issues; educating team members on hospital policies and procedures; and managing and fostering vendor relationships.Facilitate employee onboarding, training and development, and annual performance reviews.Track and maintain current licensures for all DVMs.Manage conflict in a timely manner and maintain a positive employee experience and team culture.Ensure payroll is completed and submitted for all hospital staff, including DVM production payments.Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.Drive client visits through strategic communication and local marketing efforts (e.g., community involvement).Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.Manage all hospital staff, including grooming and boarding staff where applicable.Perform other duties essential to the performance of the hospital as assigned.

What you bring:

Proven experience leading teams and managing day-to-day operations.Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks and remain resilient during times of uncertainty.Possess a comprehensive understanding of operational strategy and adept in aligning team goals with organizational objectives, demonstrating confidence in leading teams through periods of change.Collaborative by nature, with strong interpersonal and communication skills.A knack for organization and time management.A love for animals and a love for people who love them.

It’s a bonus if you have:

Experience working in the veterinary or dental and healthcare industries, or retail and hospitality management.Skilled in building teams and maintaining a high-performing culture.Experience with payroll, budgeting, and annual goal setting.Familiarity with MS Suite, Ceridian Dayforce, and PIMS software deemed advantageous.

Compensation:

$60,000 - $80,000 annual salary, depending on experience, plus bonus opportunity.

Join Us:

If you have a passion for leadership and business growth, and you are ready to take on a vital role in a supportive and well-established practice, we want to hear from you! Apply today and be a part of our mission to provide exceptional veterinary care in the heart of Niagara. Visit our website to learn more about us: https://www.stcatharinesanimalhospital.ca/

To apply, connect with Jason by phone, text, or email at 506-381-7273 / jason.reddin@nva.com.