National Veterinary Associates is currently looking for experienced, full-time Hospital Operation Managers in NH to join our team of skilled and compassionate animal lovers in providing exceptional veterinary care and customer service to our clients and their animal family members in Merrimack County!  

These roles demand a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.

The successful candidate will have experience in Human Resources, Personnel Management, Marketing, and Business Development. Additionally, strong financial and operational acumen will be required and utilized daily.

 For more information about NVA, please visit https://www.nva.com/

The Opportunity:
As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:
Complete ownership of P&L, accountable for the hospital's performanceCollaborate with regional leadership to identify trends and forecast the hospital's needsManage accounts receivableOversee hospital inventory and control facility and administrative costsManage payroll for hospital staffDevelop the hospital schedule and manage labor costsChampion change and identify, document, share, and promote best practicesLead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasksImplement new technologies and initiatives to improve operational efficiencyEstablish and drive the culture of the hospitalTrack and maintain current licensures for all DVMsProvide feedback and handle challenging conversationsDemonstrate and reinforce the highest level of client service

Qualifications:
A bachelor’s degree in business or a related field is preferred3-5 years of experience in a managerial role, including customer service experienceExperience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits:Competitive base salary Annual Bonus Opportunity up to $15k
Health Insurance BenefitsFree Mental Health Benefit Options401k with MatchCompetitive PTO PlanContinuing Education StipendsFair Work-Life Balance