_*SUMMARY:*_ We are currently seeking a *Hospital Operator*to join our team. This role 0.50 FTE (40 hours per pay period) will primarily work remotely (SHIFT: Monday-Friday 3:00 PM - 10:30 PM Evenings and Every Other Weekend). *Purpose of this position:* Facilitates the flow of internal and external medical center communications for organization. Performs the duties necessary to accommodate a Medical Answering Service and Patient Information. /Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. *Employees will need to be within a 100-mile radius of our downtown campus*/ _*RESPONSIBILITIES:*_ * Routes internal and external calls to the appropriate department, physician, or staff member * Responds to medical emergencies by notifying the appropriate team/responder according to established emergency procedures. (i.e. Hennepin Assault Response Team(HART) and Cardiac Catheterization Lab.) * Performs services required as an HCMC switchboard operator and medical answering service * Records and relays messages according to current process/procedural standards * Manages communication workflows 24/7 for incoming requests to Hennepin Connect for consult or transfer/referral of patients to HCMC * Performs duties as Patient Information 24/7 * Provides phone coverage/answering service for internal departments according to the current established process. (i.e. Interpreter Services, Environmental Services, Health Information Management, Telehealth, etc.) * Prepares daily provider “On Call” schedule. (Night shift) * Processes schedule changes upon request and relays updated information to the team. (All shifts) * After business hours, process emergent edits to AMION on-call schedules for staff upon request * Processes EVENT reports according to current practice. (Night shift) * Performs related duties as requested, but only when trained to do so _*QUALIFICATIONS:*_ /*Minimum Qualifications:*/ * One year related work experience -OR- * An approved equivalent combination of education and experience /*Preferred Qualifications:*/ * Experience in a multi-line environment * Experience with medical answering service /*Knowledge/ Skills/ Abilities:*/ * At least one year PC experience working with Microsoft or similar Windows based software system; must be computer proficient * Ability to verbally communicate information in a professional and efficient manner * Ability to establish and maintain a positive rapport with customers and staff regardless of age, background, race, gender, disability, values, lifestyles, perspectives, or interests * Willingness to be a customer service provider. Ability to listen effectively and respond accordingly * Considerable ability to be tactful and courteous * Ability to perform and coordinate multiple, sometimes repetitive, tasks simultaneously * Computer keyboard experience. Speed and accuracy is essential * Strong communication and interpersonal skills are essential. Ability and desire to work as part of a team * Ability to follow oral and written instructions - basic understanding of medical terminology is helpful **Title:** *Hospital Operator* **Location:** *MN-Minneapolis-Downtown Campus* **Requisition ID:** *242428*