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The Hospitalist Administrator is responsible for supporting our departmental mission – to identify the appropriate level of care for our patients, while providing quality care all within a value-based, coordinated healthcare model. Reporting to the Director of Operations, Acute and Post-Acute, this role is expected to work independently, but also act as a technical resource for others across the team. This role will act a partner to associate medical directors and support attainability of quality performance, facility, and physician relations. This role demonstrates excellent customer service performance in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission and Values of Optum.

 

If you live in Florida, you’ll enjoy the flexibility to work remotely * as you take on some tough challenges.

 

Primary Responsibilities:

Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each internal and external customer Represents the Company in a professional manner, following all Company policies and procedures Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Serves as Compliance and Risk Management liaison Dyad for department’s Associate Medical Directors (e.g., project management, and initiative support) Maintains effective cross functional services by working effectively with the Medical Directors, national Hospitalist teams, senior leadership, Market Operations, Regional Team, Clinic Operations, and other corporate departments Participates as a subject matter expert on teams and/or projects involving business operations (e.g., Post-Acute Care Network-PACN, PatientKeeper, Post-Acute Care Transfer) Work to identify obstacles and barriers, opportunities for continuous improvement and improved business operations Ensures adherence to standard processes and creating/modifying/establishing workflows Develops relevant operations information (e.g., Job Aids; procedures and process) within appropriate tracking and documentation systems. Documents procedures and processes to be used within the department Participates in development and implementation of systems and processes that support program operations Acting on behalf of the hospitalist Dept in communication with external vendors, stakeholders, and members of the public Represents the program at public and professional meetings and conferences Anticipates internal client group’s needs and works with senior leadership to proactively identify best practices and/or workplace solutions Provides referral recommendations for transfers where appropriate Completes all operational functions associated with PACT, Patient Keeper (billing platform), or other projects as determined by supervisor, in a timely manner Collaborates with Medical Directors and Senior Leadership in the preparation and implementation of budgets, and all supporting aspects of patient billing Creates/manages reports related to initiatives, billing, budget, incentivization, schedules, and others as needed Communicates data and results to key stakeholders (e.g., Hospitalists, and senior leadership) using internal procedures and documentation Schedule management/oversight for the Hospitalist team; to include hospital/SNF rotation, PTO/CME, incentive pay, schedule logistics and planning Provides onboarding and training of clinicians and support staff including development of work schedules Handles complex and/or difficult provider inquiries and/or problems and facilitates resolution of provider issues. Continuously strive to ensure that favorable relationships are maintained while ensuring the interest of the broader team and organization Performs other duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

2+ years of healthcare operations/program administration experience Knowledge of state and federal laws relating to Medicare Knowledge of HIPAA regulations Advanced Microsoft Office skills. Must be proficient in Excel Proven solid attention to detail and accuracy Demonstrated positive “can do" attitude, team player, and willingness to take ownership of projects Demonstrated ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous, and effective manner with excellent customer service skills Proven ability to work effectively under pressure and work accurately despite frequent interruptions while demonstrating flexibility and business etiquette during times of high stress Proven ability to work well with other members of the medical community and serve as a representative of the physicians Ability and willingness to travel, both locally and non-locally, as determined by business need

Preferred Qualifications:

Previous experience working with Physicians  Previous experience with EMR systems  Previous experience with clinician schedule management programs and/or applications  Solid working knowledge of Medicare Advantage quality operations  Knowledge of medical billing and coding 

 

 *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

  

The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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