Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We’re looking for a Hospitality Assistant to join our team. Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage and associated service to all hospitality customers and assist with the preparation, presentation, service delivery of the catering requirement of the site to the company’s standard and the client’s satisfaction.

Please note this is a full-time, fully onsite role based in our Central London office.

Role Responsibilities:

Assist with all aspects of food service, including ordering, preparation, and stock control.

Set up counters and tables prior to service time, ensuring all areas are stocked and in working order.

Support basic food preparation tasks as needed.

Maintain cleanliness and organization of service areas at all times.

Clean and clear food service areas after service, adhering to cleaning schedules in accordance with C.O.S.H.H regulations.

Build and enhance effective relationships with customers, team members, and external stakeholders.

Provide the highest standard of customer care, prioritizing customer satisfaction and engagement.

Address customer comments and complaints promptly, ensuring feedback is communicated to management.

Required Experience:

Strong customer service skills, with a focus on building relationships and ensuring customer satisfaction.

Knowledge of food and beverage service standards and practices.

Commitment to cleanliness and adherence to health and safety regulations.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent