Welcome page RETURNING CANDIDATE? LOG BACK IN Hospitality Clerk III / Lead Job Locations US-MN-MINNEAPOLIS Posted Date 2 hours ago(9/6/2024 10:27 AM) Requisition ID 2024-18532 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time Overview

Under general supervision, is responsible for set-up and disassemble of conference room, receiving catering deliveries; preparing food for delivery to conference rooms, and completing food service setup. This includes but is not limited to tables, chairs, equipment, paper, writing instruments, etc. May perform additional duties such as mail, packages and interoffice correspondence handling and dispatching for all classes of mail if needed.

 

Responsibilities Manage conference room reservations, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests, Manage facilities services requests in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests. Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), Print Clerk (print jobs), and mail room (package pickups and deliveries)Manage established security policies and procedures regarding arriving and departing visitors, contractors, delivery persons, etcActs as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational informationMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeManage large amounts of inbound and outbound calls/emails in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesCollaborate with other Business Services Associates and functional areas (Travel, Finance, IT, Contract Administration, etc.) to identify opportunities to streamline workflows, to prioritize key business activities and develop solutionsDevelop and maintain strong, credible relationships across business units and deliver business resultsRespond to changing situations and encourage and help others to do the same. Clarifies and adapts guidelines that are not applicable to changing situationsManage conflicting priorities and be comfortable in a fast-paced environmentIndependently resolve complex problems and issues under general supervision using appropriate judgment, discretion, and knowledge. May provide solutions to resolve less complex problemsAssist in complex project coordination and support departmental initiativesPerform other assigned tasks as needed Qualifications High school Diploma or equivalentMinimum 5 years experience concierge  experience working in a fast paced Corporate environmentVideo conferenceing experience a plusAbility to make independent and high quality decisions and may advise on solutions to problems or issuesExcellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlines

 

PHYSICAL DEMANDS

Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.May lift and/or move up to 50lbs.

 

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

 

Come Join Our Team!

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