Position Details Position Information

Position Title Hospitality & Community Assistant (HCA) (Part Time, Temporary Hourly, Non-Benefited) Classification Title Temporary PT Hourly rate, Stipend, or Load Unit Room, plus $14.70/hour minimum wage for specific duties Close Date Open Until Filled Yes Open Until Filled Notes Position Type/Employee Class Temporary PT Hourly Instructor Status Not applicable Overtime Eligible Non-Exempt FLSA Status Campus Location Bend Primary Purpose The Hospitality & Community Assistant is an 11-week student position with a live-on requirement. The HCA will assist in both Summer Conference duties as well as Residence Life duties. For Residence Life, this includes facilitating a student community environment that is focused on success and learning and assisting the Residence Life Coordinator in the implementation of a modified community development model for summer residents.For Summer Conferences, the HCA will assist in all phases of operations including facility preparation, check-in/out procedures, guest room changeovers and linen collection. The position serves as a campus and community resource to guests during registration, front desk and day/night duty rotations. HCA ensures safety, security and quality service through room inspections and adhering to housing policies. The position requires a dedicated time commitment and willingness to be available and accessible to residents and conference groups. Essential Duties and Responsibilities Hospitality:Guest Services Assist conference guests by efficiently checking them in/out. Serve as a campus and community resource and provide helpful, friendly assistance. Serve as a COCC advocate and represent the College in a professional manner.

Administrative Office Services Assemble packets for incoming guests. Prepare linen bundles. Perform guest registration. Perform varied administrative roles including front desk rotation. Maintain the front desk/registration area in an organized and professional manner. Check COCC email account daily. Room and Building PreparationThis includes, but is not limited to: Cleaning rooms prior to and after occupancy by a group or resident Handling linens Sweep, mop, and maintain floors Minor maintenance such as replacing light bulbs and batteries for smoke detectors Assisting personnel in larger building initiatives such as carpet and furniture cleaning Empty large and small trash containers, remove miscellaneous debris. Community:Resident Services Provide peer-leadership, serve as a role model, and maintain positive peer-leader relationships for the summer resident community. Use good judgment and be consistent and considerate in all relationships with residents. Facilitate community development among roommates, suitemates, and floor members through effective availability, accessibility, interaction, outreach, and some programming. Serve as a role model among staff and maintain positive peer-peer relationships. Participate in a duty rotation which will include coverage over College holidays. General: Serve on day and night duty and building round rotations. Follow appropriate policy adherence when assisting conference guests and residents. Respond to or report inappropriate behavior from residents, staff or guests according to established procedures and protocols. Respond to, document and report emergencies according to established procedures and protocols. Report and document any violations within a timely manner, including the completion of an incident report. Maintain confidentiality for residents, guests and staff. Communicate with the Residence Life Coordinator according to established procedures and protocols regarding any issue that is a resident welfare concern, residents who may be emotionally or physically at risk, or problems or situations that may require prolonged or professional attention (i.e. roommate conflicts, unusual absence, depression, other unusual behavior, etc.). Perform room and common area inspections pre- and post-group arrival, including collection of linens, reporting repairs/concerns to appropriate staff and providing necessary follow-up using established practice. Inspect meeting rooms prior to group use and confirm proper set-up and equipment. Record all lost and found items and notify appropriate staff of valuable items. Be familiar with and effectively implement Housing Emergency Procedures, demonstrating calm leadership in an emergency should one arise. Other duties as assigned by Residence Life staff. Department Specific DATES OF EMPLOYMENT:Required: 6/15/25 – 8/29/25Summer Term Training: 6/15/25 – 6/22/25Tentative Last day of employment: 8/29/25
PAY AND TIME COMMITMENT This position will compensate in two ways depending on the work: On-campus housing accommodations (furnished bedroom) Sunday, June 15th, 2025 – Friday, August 29th, 2025. Generally, this will cover Community related tasks. Note – Due to availability, a specific room type cannot be guaranteed. Current residents should expect to move rooms. Hourly wage of current minimum wage for Hospitality and other specified tasks.

Hours per week vary depending on weekly group schedules with an average of 15 hours/week. Attend weekly and/or bi-weekly staff meetings. Subject to 24-hour on-call status, performing all aspects of position responsibilities while in the residence hall and on campus, on or off duty, day or night. Commitment and flexibility are key for this position. Approval is required for a second job and/or taking more than six summer term credits. Knowledge, Skills, and Abilities Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

Ability to provide quality, accurate, consistent customer service to residents, staff and guests, with the ability to work successfully and sensitively with constituents from diverse backgrounds. Be able to work with customers who are frustrated, angry and/or confused; diffuse the situation and provide the customer with a positive experience. Possess exceptional judgment. Commitment to student interaction and development. Possess organizational and administrative skills. Ability to create a sense of welcome for guests and residents. Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience. Ability to be adaptable and maintain composure in stressful situations. Ability to commit to the Summer Conference schedule despite varying hours. Knowledge of COCC’s campus and Central Oregon points of interest. Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter. Ergonomic Requirements Ability to lift up to 35 pounds without accommodation. Often work is performed at night and after regular working hours. Computer screen is used 25 percent of the time. Community Assistants must be able to do rounds through the building, walking the hallways and stairwells, and respond late at night while on duty. The employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms and requires near visual acuity to write, read written materials and computer screens, and sufficient hearing and speech ability for ordinary telephonic conversations. All individuals are required to be able to perform the essential functions with or without reasonable accommodation. Minimum Requirements Live onsite in the residence Sunday, June 15th, 2025 – Friday, August 29th, 2025; Previous residential/communal living experience, the equivalent of at least one academic quarter (i.e. residence hall, military barracks, etc.) OR three or more months hotel/hospitality experience Completion of at least 12 credits at an accredited community college or university. At the time of application, possess a minimum cumulative GPA of 2.50 Computer and internet literacy: experience with email, Internet, and word processing Attend required trainings (times confirmed during interview process) 6/15/25 – 6/22/25

Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process. Preferred Qualifications Previous experience in COCC student housing Previous COCC Community Assistant experience or incoming Community Assistant EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting. Supplemental Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of education? No High School Diploma or GED High School Diploma or GED Professional Certification or License (not a degree) Associates Degree Bachelors Degree in Progress Bachelors Degree Masters Degree In Progress Masters Degree Ph.D. in Progress Ph.D. J.D. M.D. Other Doctorate Level Degree * The College recognizes the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your feel your education/experience should be considered equivalent. I meet all minimum requirements (education and experience) listed for this position. I do not meet the minimum education degree requirement(s). For example, the position requires a Bachelor's degree, I have an Associate's degree. My degree is not in the required stated area(s). For example, the position requires a Bachelor's degree in Accounting, I have a Bachelor's degree in another area. I have less than the minimum years' experience in the area(s) required. * As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A.

(Open Ended Question)

In support of COCC’s commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write)

(Open Ended Question)

* The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work and have the ability to arrive in the United States without the College’s support to be considered for this position. Are you, or will you be eligible to work and have the ability to arrive in the United States without the College’s support by the start date of this position? Yes No * COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position? Yes No * Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process. Yes, I am a veteran No, I am not a veteran If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.

(Open Ended Question)

* Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College Yes, I will provide my consent when requested No, I will not provide my consent when requested Applicant Documents Required Documents Resume/Vitae Cover Letter Optional Documents College Transcript 1 (unofficial) US Military DD 214