JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How We support the Whole You: 

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

Family medical plan that covers spouse and children

Disability and life insurance

Additional leave includes marriage leave, adoption leave, examination leave and study leave

Staff referral bonus

On-the-job training

Flexible work arrangements may be available

Location: on-site

What this job involves

JLL is a global real estate services firm specializing in commercial property and investment management. We are currently seeking a talented and motivated Hospitality Manager to join our team at client’s premises and support their business needs in Hong Kong. You’ll also present with outstanding communication skills and customer service knowledge and will understand the delicate nature of working in a high-end corporate environment. This role is Monday to Friday.

This position will be responsible for managing and coordinating operational teams in Hong Kong, with engagement and support across the APAC office portfolio to high quality, right-sized services.

The role will oversee the day-to-day logistics of the internal meeting and event space, reception, pantry and office services team, and will also work closely with all internal and external service providers to ensure smooth execution of all programs. Programs may include: small to medium scale investor meetings, internal meetings, internal trainings, and receptions. The role is highly customer service oriented, and no day is the same.  The ideal candidate will possess leadership, communication, operations and client service skills. The candidate must be confident managing a variable workload in a collaborative

Responsibilities / Scope of Service:

Oversight of all Hospitality office hospitality and business services – reception, pantries, conference room bookings, and mail services.

Responsible for the onsite day of coordination, planning, scheduling, and overall quality control of all meetings and rooms.

Partner with internal service providers to ensure catering, event set up, service, and quality expectations are met.

Act as primary relationship manager for all professional and corporate group contacts for the design, configuration and provision of services and delivery of internal meetings and events.

Partner with Events and Marketing teams to ensure that all onsite client events align to branding, corporate design and production standards

Assist with conference/meeting room walkthroughs to ensure spaces are presentable and up to Blackstone standard. 

Perform administrative duties and special projects related to the department as assigned.

Be one of the expert users for the firm’s conference room booking platform (EMS) in order to provide support to internal clients and to ensure integrity and accuracy of information.

Handle day-to-day administration of internal events and programs – including menu formatting, floorplans, facility tickets, etc.

Responsible for maintaining and fostering positive internal and external relationships, with clients, vendors, and service providers.

Build and document standard operating procedures for all service teams

Regular inventory and quality check of all supplies needed for meetings and events.

Recommend plan of operation and logistics and ensure clients receive exceptional customer service and support for their events/meetings and prepare for and contribute to weekly logistics and cross team meetings.

Partner with GCS CRES and T&E team to deliver holistic office-based experiences

Ensure adherence with regional health and safety regulations.

Lead financial reporting post event and holistically between business units, catering partnerships, and external vendors. 

Collaborate with Facilities and Procurement teams to onboard new vendors and keep vendors up to date with insurance and building requirements.

Elevate current services to next level in Hong Kong for meetings, reception and pantry services.

Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services

Manage monthly re-billing and detailed budget management for services

Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure BX service levels and values are achieved and within budget as well as invoice processing and payments/re-charges

Oversight of all team ordering, purchasing, and invoice reconciliation

Assume the role as an “expert in residence” in space optimisation, keeping up-to-date on emerging technologies and opportunities to enhance the space

Report, track and monitor internal meeting/event/visitor activity and propose process improvements; e.g., tech systems EMS, Cvent, Envoy

Qualifications & Requirements:

Bachelor’s Degree and 5+ years of related experience in hospitality, food & beverage, operations.

Excellent interpersonal skills with the ability to connect easily with others and handle difficult interactions with discretion and diplomacy

Motivated, responsible self-starter who operates with a sense of urgency and is results-oriented

Exceptional customer service orientation, skills and approach and able to anticipate service requests

Excellent organizational and multi-tasking skills with the ability to prioritize multiple meetings and deliverables with a high level of attention to detail                           

Able to meet frequent and specific deadlines and follow up consistently to ensure tasks are completed

Excellent, clear written and verbal communication skills

Have a collaborative, positive, team-oriented attitude                                                                           

Highest level of professionalism, discretion, and professional integrity

Have sound judgment in order to resolve problems and make decisions

Familiarity and understanding of various corporate services specific systems; including but not limited to Concur, CVENT, IWMS tools, advance Adobe, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, and MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required

Strong work ethic, patience and a winning attitude. Calm and collected under pressure

Resourceful, anticipates stakeholder requirements, adaptable and proactive to issues and changes

Highest level of professionalism

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.