Join Our Team as a Hospitality OPERA Cloud Help Desk Associate

Location: Austin, TX.  Hybrid/3 days a week in office

Position: Full-time, 24/7 availability, including weekends and holidays. Shifts are assigned based on operational needs, typically between 7am and 11pm ET, Monday through Sunday.

Please note: Visa sponsorship is not available for this role.

About Us

At Oracle, we’re passionate about pushing the boundaries of technology and innovation. We’re searching for dynamic individuals who are eager to make an impact in the world of hospitality tech. As a Help Desk Associate, you'll play a pivotal role in delivering Tier 1 Technical Support, going beyond the basics of password resets and laptop setups to dive deep into SQL queries, network troubleshooting, and guiding users through complex issues.

Your Mission

Be the First Line of Support: Serve as Oracle Support's initial point of contact via phone, offering swift, friendly, and effective assistance. Entitlement & Collaboration: Verify customer entitlements and collaborate with the Support Operations HOST team when necessary. Tackle Diverse Challenges: Handle a wide range of service requests related to our products and systems. Analyze and resolve issues, or route them to the appropriate team. Ownership & Communication: Take charge of service requests from start to finish, keeping customers informed and ensuring their satisfaction. Enhance Knowledge: Provide feedback and contribute to the development of our knowledge management articles.

What We’re Looking For

Relevant Experience: Familiarity with OPERA Property Management System (PMS) or MICROS Point of Sale (POS) is a plus. Professional IT experience is essential. Tech Enthusiast: A passion for problem-solving and tinkering, whether it's building PCs or setting up networks. Certifications: Network+, CompTIA A+, Cisco, or similar certifications are desirable. SQL Skills: Knowledge of SQL is advantageous.

Additional Qualities

Industry Experience: Background in the Hotel/Hospitality or Food & Beverage industry is beneficial. Customer Service Excellence: Exceptional skills in empathy, communication, and maintaining positive customer relationships. Attention to Detail: Strong precision and an eye for detail. Team Player: Excellent interpersonal skills and a collaborative spirit.

We value diversity and inclusivity and are committed to creating a welcoming environment for all team members. If you’re ready to be part of a forward-thinking team and make a meaningful difference, we encourage you to apply now. We can’t wait to welcome you aboard!

Life at Oracle: An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.https://www.oracle.com/corporate/careers/diversity-inclusion/

 

Career Level - IC1