Pay: $52,000

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.

Job duties

(* denotes an “essential function”)

*Ensure team provides outstanding service to client, while building strong customer relationships

*Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures

*Create an environment conducive to service expansions and new business opportunities

*Maximize profitability through the effective utilization of labor and resources

*Immediately resolve any operational problems or issues

*Produce required reports on schedule

*Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

*Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management 

*Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

*Train new employees on policies and procedures

*Address performance issues among team members

*Work with manager to create development plans and challenging assignments for team members

*Escalate to manager client or team concerns to proactively resolve issues

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Other duties as assigned

Job qualifications

Bachelor’s degree or equivalent experience

3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred

3 or more years’ experience  in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

Understanding of USPS regulations

Understanding of reprographics equipment and usage

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Prior experience managing vendors preferred

Basic P&L understanding a plus

Demonstrated experience prioritizing competing priorities under tight deadlines

Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Good written and verbal communication skills, including professional telephone and email etiquette.

Attention to detail with good organizational skills.

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and/or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with positive can-do attitude.

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Company Provided ParkingAdditional Employee Perks and Discounts