**Description:** Grand Club is a majestic living space and luxurious lounge overlooking Hong Kong’s iconic skyline on the 30th and 31st floor of the hotel, created exclusively for suite and club floor guests. It is a perfect location for our guests to relax with a sumptuous menu throughout the day, from exquisite breakfast selections, light refreshments, all-day champagne to evening cocktails, all under the dramatic panorama of Victoria Harbour through floor-to-ceiling windows. **What you will do:** + Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the Reception and Lounge + Responsible for full spectrum of duties, including greeting all VIP guests, handling guest enquiries, and performing check-in/check-out procedures + Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests **Qualifications:** **What you should have:** + Preferably with a relevant degree or diploma in Hospitality or Tourism management + Preferably with 1 year of working experience in service industries + Good communication skills and high proficiency in language skills + A great team player who is customer-oriented, attentive and hospitable **What we offer:** + **Care:** A supportive and caring environment where diversity and inclusion are embraced + **Development:** Immense learning opportunities to equip and grow yourself + **Well-being:** Prioritize well-being and bring positivity at work and in life **Primary Location:** CN-91-Hong Kong **Organization:** Grand Hyatt Hong Kong **Job Level:** Full-time **Job:** Front Office **Req ID:** HON004171 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.