POSITION STANDARDS Ability to read, write, speak and understand English Good communications skills Sound mental and physical health Ability to get along well with others Must demonstrate flexibility and patience, to work as a member of a team, and to demonstrate a high level of sensitivity and interest in people, especially older adults High School Diploma or equivalent required Must have 1 year Host/Hostess experience Demonstrated ability to direct and manage personnel strongly preferred Must possess strong organizational and time-management skill Possesses the ability to follow instructions, work well with others and maintain a good rapport with the residents Maintains excellent relations with residents, and close working relationships with other supervisors and department heads POSITION PHYSICAL REQUIREMENTS Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements. Physical Activity: capable of standing and walking for a 3 ½ or 8 hour shift; carrying and balancing a 10 to 15 pound tray; frequent stooping and bending; and lifting, pushing, pulling and moving a minimum of 30 pound cart. Upper Extremity: Ability to see and hear, or to use prosthetics that will enable these senses to function adequately to assure that position requirements can be fully met Carrying and balancing a 10 to 15 pound tray Sufficient manual dexterity to operate a fire extinguisher Must have the ability to push a sweeper and wipe the complete surface of a table, mop floor Push/Pull/Lift/Carry: Lifting, pushing, pulling and moving a minimum of 30 pound cart Must have the ability to push a sweeper and wipe the complete surface of a table, mop floor PART TWO: FUNCTIONAL RESPONSIBILITY

 

Position Objective The primary purpose of this job position is to be responsible for creating an enjoyable dining experience for residents and their guests. The host/hostess, as directed by the Dining Room Manager, Executive Chef or Chef, is responsible for assuring that quality service is provided at all times in accordance with current applicable federal, state and local standards, guidelines and regulations, and with APD established policies and procedures.

 

Performance Expectation Assumes responsibility for management functions in absence of Dining Room Manager Responsible for creating an enjoyable dining experience for residents and their guests Follows established style and order of service while serving in the main dining room and at special functions Follows all safety and sanitation rules and regulations Promotes clean, safe, and neat environment for residents, self, and staff Demonstrates knowledge of fire safety procedures, and assists with evacuation of residents to a safe location in the event of fire or other emergency Cooperates with staff of other departments in performing job duties Informs Manager of Resident Services of issues impacting operations and the company Monitors guest satisfaction and takes active steps to minimize guest complaints by working and coordination with other service team members to meet/exceed customer expectations regarding service Remains present in the dining room Directs daily activities for wait staff Assists with seating of the residents, and filling of water glasses Review dinner menu with other staff, remind them of proper meal order questions (Meats: Rare, medium, well done), inform them of ingredients of soups, and other applicable items that may need clarification Assist wait staff when needed to keep service on track, and residents not waiting for food or beverages, and tables are clear in a timely manner Ensure pre-meal set up and post-meal clean up according to checklist