We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Compensation: $15 to $18 per hour, BOE.

Responsibilities

Welcome guests to the venue
  Provide accurate wait times and monitor waiting lists
  Manage reservations
  Escort customers to assigned dining or bar areas
  Provide menus and announce Waiter/Waitress’s name
  Greet customers upon their departure
  Coordinate with wait staff about available seating options
  Maintain a clean reception area
  Cater to guests who require extra attention (e.g. children, elderly)
  Answer incoming calls and address customers’ queries
  Assist wait staff as needed
  Requirements and skills
  Previous work experience as a Host/Hostess or Waiter/Waitress
  Understanding of restaurant etiquette
  Familiarity with health and safety regulations
  Experience in managing reservations
  Demonstrable customer-service skills
  Excellent communication skills (via phone and in-person)
  Strong organizational skills with the ability to monitor the entire dining and bar area
  Availability to work in shifts as needed
  Good physical condition to walk and stand during an entire shift
  High school diploma; hospitality certification is a plus

 Education and Experience Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Ability to read and speak English may be required in order to perform the duties of the job Must complete Alcohol Awareness Training Knowledge of Microsoft Office applications Knowledge of point of sales (POS) system

Working Conditions

The employee often is required to stand, walk, talk, and listen The employee must be able to lift up to 10 lbs. regularly While performing the required duties of this job, the employee is occasionally required to reach with arms and hands, use hands, taste, smell, climb, balance, stoop, kneel, crouch, or crawl Noise level is moderate Work extended hours during golf and holiday season Work weekends and holidays

About Troon

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.