Basic Function:  To greet and seat guests in the dining room.  Answer the telephone and take reservations in a professional and courteous manner.  Occasionally back up In-Room Dining by taking orders

Work Performed:

Arrive at scheduled start time in appropriate uniform and ready for workUniform must be neat and pressedCollect and set up any necessary equipment to perform job.Make floor plansComplete all opening and closing side work dutiesSeat guests in the dining roomsMake reservations for guests in proficient and professional mannerKnow basic items on all menus and wine listsKeep work station clean at all timesRead all memosAnswer telephones properlyOperate ResPak in proficient mannerMaintain a positive and professional attitude towards guests and co-workersReport to Restaurant Manager before ending work shiftAct as an ambassador of Enchantment by speaking positively of the Resort at all timesFoster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfactionTake orders for In-Room Dining in a complete and timely fashion as necessaryKnow resort layoutWork efficiently and as a teamOther duties as assigned

Supervision Received:  Restaurant Manager

Minimum Requirements:

High school diploma or equivalent.  Must work well with or without direct supervision.  Must be neat and well groomed at all times.  Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management.  Must maintain current food handler’s certification.   Prior host/hostess experience desired.   English skills necessary to communicate with guests.  Computer skills helpful.  Superior phone skills, and have a service orientated, pleasant phone personality

Physical Requirements:

Lifting & carrying up to 45 lbs.

50% Walking

10% Bending & lifting

40% Standing

Hearing and manual dexterity

Distance vision 1-3 feet