About Toor Hotel and Muse Bistro + Bar
TOOR Hotel, part of JdV by Hyatt, is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views.
Located in the TOOR Hotel, Muse Bistro + Bar offers a comfortable, yet contemporary, dining experience with French inspired cuisine in a stunning European bistro setting. Nestled in the heart of downtown Toronto, this vibrant and spirited urban dining experience encourages guests to indulge and connect with non-pretentious food and drink in a beautifully designed venue.
Who you are:
You will be engaging with guests on a personal level while building their trust in you and in TOOR Hotel. As a Host you will be the guest’ first impression of the restaurant experience, and you will set the tone and expectation for what is about to come. The Host must bring a high level of professionalism to attitude, actions and attire to instill confidence in the guests, many of whom are dining with us for the first time. The Host is responsible for introducing the guest to our concept and extending the spirit of genuine hospitality from the moment they arrive.
Duties and responsibilities related to the Host role:
Welcome guests by being approachable, enthusiastic, professional, and hospitable in presence and demeanour
Seat the guests in a timely and friendly manner
Elevate the guest experience by anticipating guest needs, identifying their preferences and adapting the style of service accordingly
Be knowledgeable about the restaurant including all products, menus and promotions
Support the team in setting up and execution of service
Manage guest reservations, handle all booking confirmations and event details
Assist with managing in room dining and to-go orders
Relay all reservation information, including VIPs, special requests, and private parties to Managers, Chefs and service staff as needed
Maintain host stand and dining room cleanliness including all equipment, tools and surfaces
Adaptable to steps-of-service variations between service periods and fulfilling service requirements to meet our guest's needs
Use given empowerment to handle guest concerns with minimal supervision
Possesses a sincere attitude to be of service to others with a desire to succeed
Provide table maintenance, deliver food and beverages to tables/bar seats/rooms, and support bartenders, baristas and other associates as required
Ensure every restaurant and hotel guest leaves with fond memories by providing a unique and exceptional experience
Any other duties as assigned by leadership to support the guest experience
Competencies and Requirements:
Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees
Time Management: effectively manages time to achieve business goals while satisfying the guest service needs
Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness
Outgoing & Sociable: has a natural ability to spark casual conversations, can read the “mood” of the room and adapt their personality (ex. upbeat vs. contemplative) to create an enjoyable atmosphere where guests feel comfortable
Collaborative: focused on the success of the team, not the individual; genuinely willing and able to assist others in any capacity that may be required
Why Join Us?
Join us for this incredible opportunity to be part of our service team at the TOOR Hotel, part of JDV by Hyatt! Not only will you be a part of an elite service team, but you will be there from the very beginning as we open our brand-new hotel and restaurant. You will be engaging with guests on a personal level while building their trust in you and in TOOR Hotel. As a Host, you will be integral creating the first impression and setting the tone for the guest experience. We encourage you to welcome, inspire and delight each guest as you express genuine hospitality by providing personalized service that goes beyond expectations. We offer competitive wages and benefits, and a working environment of warmth and genuine care for all colleagues so they can be their best. We commit to supporting your career aspirations through training, development and advancement opportunities.
Posted January 22, 2025