Job Description:
Job Purpose: Provide friendly, professional service to Wynn Rewards guests and ensure the highest level of guest satisfaction.

Key Responsibilities:
• Identify and attract premium resort guests from both inside and outside Wynn
• Assist and support in planning and participating in player development events and promotional activities
• Hand out complimentary gifts, according to Company rules, to help build and maintain guest loyalty
• Attend regular department briefings and share relevant information
• Assist and perform duties assigned by the Director

Competencies and Requirements:
Experience: Customer service and previous marketing experience preferred
Education: Bachelor degree or equivalent
Knowledge/Certificates: Knowledge of entertainment regulations
Language Ability: Good Cantonese and Mandarin; English an advantage (Japanese & Korean if applicable)
Computer Skills: Proficient in MS Office and typing skills (English and Chinese)