Overview ... At JBT Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact. The Opportunity ... As our Host Support Specialist - Customer Care– you will report to the Technical Support Manager. The Customer Care Support team is responsible for the maintenance phase of projects, and server upgrades. On a given day, you may: Troubleshoot and resolve technical issues and escalate to Customer Care Support Engineers. Thoroughly document client interactions, including inquiries, complaints, comments and resolution for future use and identify pain points Maintain help desk tickets using issue tracking system (JIRA) and provide feedback to customers through different channels, such as email, phone and JIRA Enhance and maintain support procedures, policies, and documentation Enhance and assist our Confluence knowledge base in collaboration with Customer Care Support Engineers Setup, configure, and maintain mission-critical applications, services, and databases Support Windows Server and SQL Server instances in QA Test Environments as well a Manufacturing Production Environments Perform system software upgrades to latest released version Produce custom configurations based on project requirements Develop test plans for deployment of upgrades syste Support afterhours support phone on a rotating basis Requirements for the role Minimum of a bachelor’s degree (B. S.) in Computer Science or Engineering Or 3+ years of experience in technical customer support ·Understanding of software development and customer support lifecycle Proficiency in SQL Server Management Studio required (querying data for troubleshooting, backing up/restoring databases, mirroring configuration, etc). Experience with Windows Server is required Prior programming experience preferred. Experience with Visio or other visual data flow tools Experience with Git or similar source control CompTIA A+/Net+/Sec+ certification or similar preferred Travel & Location This position is remote and will travel approximately 15% of the time. Why work at JBT ... #LI-Hybrid We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT to feed your growth! Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT at 844-286-4524. #LI-Hybrid We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT to feed your growth! Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT at 844-286-4524. As our Host Support Specialist - Customer Care– you will report to the Technical Support Manager. The Customer Care Support team is responsible for the maintenance phase of projects, and server upgrades. On a given day, you may: Troubleshoot and resolve technical issues and escalate to Customer Care Support Engineers. Thoroughly document client interactions, including inquiries, complaints, comments and resolution for future use and identify pain points Maintain help desk tickets using issue tracking system (JIRA) and provide feedback to customers through different channels, such as email, phone and JIRA Enhance and maintain support procedures, policies, and documentation Enhance and assist our Confluence knowledge base in collaboration with Customer Care Support Engineers Setup, configure, and maintain mission-critical applications, services, and databases Support Windows Server and SQL Server instances in QA Test Environments as well a Manufacturing Production Environments Perform system software upgrades to latest released version Produce custom configurations based on project requirements Develop test plans for deployment of upgrades syste Support afterhours support phone on a rotating basis Requirements for the role Minimum of a bachelor’s degree (B. S.) in Computer Science or Engineering Or 3+ years of experience in technical customer support ·Understanding of software development and customer support lifecycle Proficiency in SQL Server Management Studio required (querying data for troubleshooting, backing up/restoring databases, mirroring configuration, etc). Experience with Windows Server is required Prior programming experience preferred. Experience with Visio or other visual data flow tools Experience with Git or similar source control CompTIA A+/Net+/Sec+ certification or similar preferred Travel & Location This position is remote and will travel approximately 15% of the time.