The Host - Honeybelle at PGA National Resort responsibilities: 

Provide a positive experience to the guests of the restaurant upon their arrival and departure. Seat guests and manage the seating chart Monitor restaurant activity to determine seating and dining flow Ensure knowledge of menu Service stocking needs, tabletop maintenance and follow up for accuracy Assist others with side work including, but not limited to, cleaning, folding silverware, etc. Respond to guest inquiries and requests in a timely, friendly, and efficient manner Perform opening and closing duties, as needed Assist with the reservation book and any other administrative duties Perform all other duties as assigned

QUALIFICATION REQUIREMENTS:

Must be able to work a flexible shift, weekends, holidays Must have Florida Food Handlers and Alcohol compliance certifications Excellent telephone etiquette and interpersonal skills required.

OTHER SKILLS AND ABILITIES:

Ability to effectively communicate and work well with fellow employees Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service. Standing, bending, walking, lift/push 25-50lbs

 

CUSTOMER SATISFACTION:

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.

WORK HABITS:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

SAFETY & SECURITY:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: 

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

OUR PROMISE:

At Crescent Hotels & Resorts, we create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.  That’s why we are dedicated to creating an environment that facilitates open and honest conversations about diversity, race, equity and inclusion.  We offer dynamic work experiences that inspire growth and curiosity. We are known as the employer of choice for exceptional professionals and encourage you to find your passion.

PGA National Resort & Spa is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)