Job Description

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• Assist in implementation of Food and Beverage Essentials • Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. • Greets customers and seats guests accordingly. • Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences. • Work across all areas Food and Beverage Department, to ensure that guest expectations are exceeded and standards are consistently maintained. • Maintain positive colleagues’ interactions with good working relationships. • Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory. • Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place. • To be fully aware with Food and Beverage policies and procedures. • To take active part in training programs to develop a team of multi skilled Food and Beverage Servers across all Food and Beverage outlets. • Understand and strictly adheres to Rules and Regulations established in the associates handbook and the hotel’s policies concerning fire, hygiene, health and safety. • Be aware of daily functions, events, VIP and group arrivals